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CC Library assest issue

New Here ,
Oct 20, 2020

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Hi Team,

I have serious issues with the CC library, am using the library for my packaging creation. Once I place the asset from the library and work on the project save & close. when I open the file again, the asset will get disappear and. some graphics sizes reduced.

 

Please refer to the attached image for this issue.Picture 1.pngPicture 2.pngScreenshot 2020-10-20 at 21.46.49.png

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Bug, Feature request, How to

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CC Library assest issue

New Here ,
Oct 20, 2020

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Hi Team,

I have serious issues with the CC library, am using the library for my packaging creation. Once I place the asset from the library and work on the project save & close. when I open the file again, the asset will get disappear and. some graphics sizes reduced.

 

Please refer to the attached image for this issue.Picture 1.pngPicture 2.pngScreenshot 2020-10-20 at 21.46.49.png

TOPICS
Bug, Feature request, How to

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50

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Oct 20, 2020 0
Adobe Community Professional ,
Oct 20, 2020

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What happens if you double click the item in the library?

Is the content still as you expected?

Can you copy the content and paste it into your project instead of dragging from the library?

Can you Alt - drag from the library instead of placing a link and see if the asset is correct?

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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Hi-Ton,

Thanks for the direction! 

I have tried all the above options still it's getting the same issue. 

 

Vincent D

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Oct 20, 2020 0
supriyak LATEST
Adobe Employee ,
Oct 21, 2020

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Hi,

We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

 


Thank you,
Supriya 
CCLibraries Team

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Oct 21, 2020 0
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