CC Library "freezes" in illustrator 2021 on macOS Big Sur

[signmichael]

My CC librarys often freezes, when it does i cant change to any other library or chose anything in the open library. Only thing that seems to work is to close the document and open it again several times, and in some instances close the whole program.

Tried to uninstall illustrator and make a fresh install, did not solve the problem.

Running illustrator 25.0.1 on mac os Big Sur

{Renamed by MOD}

[Srishti Bali]

Hi there,

We're so sorry to hear about this trouble. I understand that it's frustrating. I would request if you could share a few more details like:

• Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  

You may try the steps suggested on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu... ) and share your observations with us.

We’re here to help, just need more info.    

Regards,

Srishti

[signmichael]

• Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
• Reply: Not related to a specifik document, same with new or old documents
•  
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
• Reply: Started when i updated to the current illustrator 2021

[derekwatson]

I have tried all the suggested fixes and had a call with a supprt representative which completely broke Illustrator due to some of the support files he removed so I had to completely remove it and reinstall.

No, its been a consistent problem with all files.

Its like an issue connecting to the libraries.

It works preferctly in all other CC applications and was fine in Illustrator 2020.

The 25.1 update seems to have partly fixed it but it still recurs.

[Agatha17]

I have this same issue, with no resolution yet.

[agatha_the_great]

This happens to me when I open a document from the launch screen. I have to restart the program to fix this. I am sure it happens other times, but that is one time where it always happens.

[derekwatson]

I am having the same issue, I can resolve it temporarily by signing out of creative cloud app. This is really annoying. All other CC apps are fine, it is only illustrator. I have removed it and reinstalled without luck

[scaryaskari]

I've had this exact issue from the beginning with the 2021 update. I uninstalled 2021 and reinstalled deleting all my old preferences and support files and it's still still doing it. 2020 worked perfectlly. 

The library window literally behaves differently every time i use it. Sometimes it's fine, others it completely freezes, other times it looks like it's totallly zoomed in on a section of the window. Just bizarre. Totally gave up on using my CC library unfortunately.  

[scaryaskari]

Worth noting this was happening even before I updated to Big Sur. 

[derekwatson]

Yes, I was getting the issue after upgrade to 2021, only Illustrator has this issue, all other applications have no problem accessing Libraries. 

I am having to create colour palettes in InDesign then try opening in Illustrator as it works so infrequently

[Srishti Bali]

Hi all,

Sorry about the trouble this issue has caused. We've fixed this in the latest release. Please update Illustrator to v25.2.3  to get this fixed. Here's a link with more details: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41759983-cc-lib...

Regards,

Srishti

[defaultpqevhk10ql9s]

Did fix it. I have v25.2.3 and it's still happening to me.

[defaultpqevhk10ql9s]

Sorry, meant to say did NOT fix it.

[jog86493974]

Still happening on lastest update, rolled back to previous which fixed it for a day or so, and it's started again.

[random11223344]

Still happening, July 30 2021. This actually just started happening to me when I updated to the most recent version, LOL the one you said fixes this problem. Was never a problem for me before! Very aggravating and makes Illustrator utterly worthless for my uses.

[random11223344]

Maybe when another 8 months goes by Adobe will release another "fix" that doesn't work? I'm out of patience here. Please fix this product that you guys charge me thousands of dollars to use.

[GabeControlCorrective]

I have the same issue and it SUCKS.

Here is a temp—and a bit tedious—workaround. 

1) Click what you want from the CC Library in Illustrator

2) Click back out of the library by clicking any other icon in the windows panel. Or the CC Library icon itself.

3) Click back into the CC Library and you should be where you wanted to go.

4) Reapeat that everytime you click on anything. It sucks but it works and it beats shutting down and re-launching Ai.

Adobe where you at!!!? Fix this please. 

[mariog16391745]

That worked for me!

[derekwatson]

Dosn't work for me, even closing library and reopening doesn't work. Quitting Illustrator sometimes works for a bit 

[Franz DS]

I have v25.4.1 and it's still happening to me.

[signmichael]

No change here, still the same problem... 

i have made just one library now, so dosnt need to change librarys