Copy link to clipboard
Copied
My CC librarys often freezes, when it does i cant change to any other library or chose anything in the open library. Only thing that seems to work is to close the document and open it again several times, and in some instances close the whole program.
Tried to uninstall illustrator and make a fresh install, did not solve the problem.
Running illustrator 25.0.1 on mac os Big Sur
{Renamed by MOD}
Copy link to clipboard
Copied
Hi there,
We're so sorry to hear about this trouble. I understand that it's frustrating. I would request if you could share a few more details like:
You may try the steps suggested on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu... ) and share your observations with us.
We’re here to help, just need more info.
Regards,
Srishti
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I have tried all the suggested fixes and had a call with a supprt representative which completely broke Illustrator due to some of the support files he removed so I had to completely remove it and reinstall.
No, its been a consistent problem with all files.
Its like an issue connecting to the libraries.
It works preferctly in all other CC applications and was fine in Illustrator 2020.
The 25.1 update seems to have partly fixed it but it still recurs.
Copy link to clipboard
Copied
I have this same issue, with no resolution yet.
Copy link to clipboard
Copied
This happens to me when I open a document from the launch screen. I have to restart the program to fix this. I am sure it happens other times, but that is one time where it always happens.
Copy link to clipboard
Copied
I am having the same issue, I can resolve it temporarily by signing out of creative cloud app. This is really annoying. All other CC apps are fine, it is only illustrator. I have removed it and reinstalled without luck
Copy link to clipboard
Copied
I've had this exact issue from the beginning with the 2021 update. I uninstalled 2021 and reinstalled deleting all my old preferences and support files and it's still still doing it. 2020 worked perfectlly.
The library window literally behaves differently every time i use it. Sometimes it's fine, others it completely freezes, other times it looks like it's totallly zoomed in on a section of the window. Just bizarre. Totally gave up on using my CC library unfortunately.
Copy link to clipboard
Copied
Worth noting this was happening even before I updated to Big Sur.
Copy link to clipboard
Copied
Yes, I was getting the issue after upgrade to 2021, only Illustrator has this issue, all other applications have no problem accessing Libraries.
I am having to create colour palettes in InDesign then try opening in Illustrator as it works so infrequently
Copy link to clipboard
Copied
Hi all,
Sorry about the trouble this issue has caused. We've fixed this in the latest release. Please update Illustrator to v25.2.3 to get this fixed. Here's a link with more details: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41759983-cc-lib...
Regards,
Srishti
Copy link to clipboard
Copied
Did fix it. I have v25.2.3 and it's still happening to me.
Copy link to clipboard
Copied
Sorry, meant to say did NOT fix it.
Copy link to clipboard
Copied
Still happening on lastest update, rolled back to previous which fixed it for a day or so, and it's started again.
Copy link to clipboard
Copied
Still happening, July 30 2021. This actually just started happening to me when I updated to the most recent version, LOL the one you said fixes this problem. Was never a problem for me before! Very aggravating and makes Illustrator utterly worthless for my uses.
Copy link to clipboard
Copied
Maybe when another 8 months goes by Adobe will release another "fix" that doesn't work? I'm out of patience here. Please fix this product that you guys charge me thousands of dollars to use.
Copy link to clipboard
Copied
I have the same issue and it SUCKS.
Here is a temp—and a bit tedious—workaround.
1) Click what you want from the CC Library in Illustrator
2) Click back out of the library by clicking any other icon in the windows panel. Or the CC Library icon itself.
3) Click back into the CC Library and you should be where you wanted to go.
4) Reapeat that everytime you click on anything. It sucks but it works and it beats shutting down and re-launching Ai.
Adobe where you at!!!? Fix this please.
Copy link to clipboard
Copied
That worked for me!
Copy link to clipboard
Copied
Dosn't work for me, even closing library and reopening doesn't work. Quitting Illustrator sometimes works for a bit
Copy link to clipboard
Copied
I have v25.4.1 and it's still happening to me.
Copy link to clipboard
Copied
No change here, still the same problem...
i have made just one library now, so dosnt need to change librarys