CC Library "freezes" in illustrator 2021 on macOS Big Sur

New Here ,
Nov 30, 2020

Copy link to clipboard

Copied

My CC librarys often freezes, when it does i cant change to any other library or chose anything in the open library. Only thing that seems to work is to close the document and open it again several times, and in some instances close the whole program.

Tried to uninstall illustrator and make a fresh install, did not solve the problem.

Running illustrator 25.0.1 on mac os Big Sur

 

{Renamed by MOD}

Hi there,

 

We're so sorry to hear about this trouble. I understand that it's frustrating. I would request if you could share a few more details like:

 

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

  

  

You may try the steps suggested on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981?page=1and share your observations with us.

  

We’re here to help, just need more info.    

 

Regards,

Srishti

TOPICS
Bug, Tools

Views

135

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

CC Library "freezes" in illustrator 2021 on macOS Big Sur

New Here ,
Nov 30, 2020

Copy link to clipboard

Copied

My CC librarys often freezes, when it does i cant change to any other library or chose anything in the open library. Only thing that seems to work is to close the document and open it again several times, and in some instances close the whole program.

Tried to uninstall illustrator and make a fresh install, did not solve the problem.

Running illustrator 25.0.1 on mac os Big Sur

 

{Renamed by MOD}

Hi there,

 

We're so sorry to hear about this trouble. I understand that it's frustrating. I would request if you could share a few more details like:

 

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

  

  

You may try the steps suggested on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981?page=1and share your observations with us.

  

We’re here to help, just need more info.    

 

Regards,

Srishti

TOPICS
Bug, Tools

Views

136

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 30, 2020 0
Adobe Employee ,
Dec 06, 2020

Copy link to clipboard

Copied

Hi there,

 

We're so sorry to hear about this trouble. I understand that it's frustrating. I would request if you could share a few more details like:

 

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

  

  

You may try the steps suggested on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...and share your observations with us.

  

We’re here to help, just need more info.    

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 06, 2020 0
New Here ,
Dec 08, 2020

Copy link to clipboard

Copied

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • Reply: Not related to a specifik document, same with new or old documents
  •  
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Reply: Started when i updated to the current illustrator 2021

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 08, 2020 0
Community Beginner ,
Jan 15, 2021

Copy link to clipboard

Copied

I have tried all the suggested fixes and had a call with a supprt representative which completely broke Illustrator due to some of the support files he removed so I had to completely remove it and reinstall.

No, its been a consistent problem with all files.

Its like an issue connecting to the libraries.

It works preferctly in all other CC applications and was fine in Illustrator 2020.

The 25.1 update seems to have partly fixed it but it still recurs.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 15, 2021 0
New Here ,
Dec 08, 2020

Copy link to clipboard

Copied

I have this same issue, with no resolution yet.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 08, 2020 0
New Here ,
Dec 22, 2020

Copy link to clipboard

Copied

This happens to me when I open a document from the launch screen. I have to restart the program to fix this. I am sure it happens other times, but that is one time where it always happens.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 22, 2020 0
Community Beginner ,
Dec 22, 2020

Copy link to clipboard

Copied

I am having the same issue, I can resolve it temporarily by signing out of creative cloud app. This is really annoying. All other CC apps are fine, it is only illustrator. I have removed it and reinstalled without luck

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 22, 2020 0
Resources