%CCX_FNFT_DIALOG_NAME error

New Here ,
May 23, 2018 May 23, 2018

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When i want to open a new document/artbort etc. in Photoshop, Illustrator or Indesign the following pop up appears.

I am not able to create new documentes. Can somebody help me with this?abode problem.JPG

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correct answers 2 Correct Answers

Adobe Community Professional , May 24, 2018 May 24, 2018
Someone might need to take a look into your system.In the meantime: can you try and in Preferences > General check "Use legacy "New document" dialog box".And then please contact Customer Care: Contact Customer Care  (at the very bottom there is a link for a chat, you need to be logged in)

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Community Beginner , May 15, 2020 May 15, 2020
Had the same problem.  Not an issue with your OS or your Machine. Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEPCut the CEP folder and paste on desktop.  Restart IllustratorWorked for me.  I then deleted the folder and all was well.

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Adobe Community Professional ,
May 24, 2018 May 24, 2018

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Someone might need to take a look into your system.

In the meantime: can you try and in Preferences > General check "Use legacy "New document" dialog box".

And then please contact Customer Care: Contact Customer Care  (at the very bottom there is a link for a chat, you need to be logged in)

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New Here ,
May 24, 2018 May 24, 2018

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In the meantime: can you try and in Preferences > General check "Use legacy "New document" dialog box".

Thank you, this is working for now.

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Adobe Community Professional ,
May 24, 2018 May 24, 2018

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Great.

Nevertheless you should solve the underlying issue. Please let us know in case you have trouble contacting Customer Care.

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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I didn't got this. Can you please help me ?

I am having the same problem and wanted to solve it urgently to start my InDesign Project.

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New Here ,
Feb 09, 2021 Feb 09, 2021

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It might work, but checking the Use Legacy in ID 2021, for example, will not bring up the new options for different types of page layout. OK for a quick fix only.

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Adobe Community Professional ,
May 24, 2018 May 24, 2018

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I have an idea that applies to some situations. This led to such situations that were numb about the system fonts. Problems in system fonts can result in corrupted typography in the file names, menu bars. Resetting the system's settings may help you clear your preferences.

Graphic Designer Educator / PrePress Consultant

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New Here ,
Sep 25, 2018 Sep 25, 2018

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Thank you simple solution

Thank You

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Community Beginner ,
May 15, 2020 May 15, 2020

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Had the same problem.  Not an issue with your OS or your Machine. 

Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEP

Cut the CEP folder and paste on desktop. 

Restart Illustrator

Worked for me.  

I then deleted the folder and all was well.

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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Not worked for me. Can you please tell me there is something else which I can do?

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New Here ,
Nov 07, 2020 Nov 07, 2020

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Moi j'ai utilisé la solution suivante ; aller dans fichier - paramètres prédéfinis du document puis par défaut u document et c'est réglé......

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New Here ,
Mar 21, 2021 Mar 21, 2021

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click windows+r,type app data open 'roaming' and remane indesign to indesign.old

then open C:\Program Files (x86)\Common Files\Adobe remane CEP to CEP.old

this definately helps

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New Here ,
May 29, 2021 May 29, 2021

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This works for me Adobe Illustrator 2021.  Go to Progam files - Adobe - Adobe Illustrator, if there's a file named AIFeatures.cfg delete it, then restart Illustrator and everything should works

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