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Cloud document is corrupted

New Here ,
Oct 31, 2020

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I have a project due Nov 2, and i was almost i finsihed and i went to go open the document that I had saved to the Cloud and when i tried to open it it bjust simply wouldnt let me. I restarted my computer, uninstalled illustrator and redownloaded it, signed out and back in, even went to assests.adobe.com and tried to download it to my computer and it said "unable to download". I talked with a specialist and they got in my computer and still couldnt figure it out.

 

Please let me know if you have had this issue and resolved it. Thank you

 

Sincerely,

 

A graphic design major who doesnt want to start from scratch on her project. 

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Bug, Import and export, Performance

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Cloud document is corrupted

New Here ,
Oct 31, 2020

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I have a project due Nov 2, and i was almost i finsihed and i went to go open the document that I had saved to the Cloud and when i tried to open it it bjust simply wouldnt let me. I restarted my computer, uninstalled illustrator and redownloaded it, signed out and back in, even went to assests.adobe.com and tried to download it to my computer and it said "unable to download". I talked with a specialist and they got in my computer and still couldnt figure it out.

 

Please let me know if you have had this issue and resolved it. Thank you

 

Sincerely,

 

A graphic design major who doesnt want to start from scratch on her project. 

TOPICS
Bug, Import and export, Performance

Views

32

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 31, 2020 1
Adobe Community Professional ,
Nov 01, 2020

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Can go to the document on the website and select an older version?

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