Cloud document won't open

New Here ,
Jan 11, 2021 Jan 11, 2021

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Hey. So I spent quite a bit of time on a project in illustrator. I saved it in the cloud documents, so it's not downloaded on my computer itself. This morning I went to try and open it, and it doesn't say anything like an error message. Nothing at all. It just doesn't open... I even tried to go through adobe website, and when I hit open it just sends me to the preview of my documents in illustrator. Then I just get the same problem. I feel like I've tried everything I possibly can. Any suggestions?

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Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

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I'm going to move this to the Illustrator forum. 

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Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

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I have seen many posts about opening problems with .aic (Cloud files).

Did you try to revert to an older version?

You may want to report a bug like:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42134782-can-t-...

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New Here ,
Jan 12, 2021 Jan 12, 2021

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This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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this issue is not fixed. It has been going on for 6 days and the update did not resolve it. ALL of my workis stored in creative cloud and I cant access 80% of it. For 6 days I have been asking for assistance and been told the engineers are working on fixing the bug. Today I was told I will NOT get access to my old files. This is INSANE. 

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