Hey. So I spent quite a bit of time on a project in illustrator. I saved it in the cloud documents, so it's not downloaded on my computer itself. This morning I went to try and open it, and it doesn't say anything like an error message. Nothing at all. It just doesn't open... I even tried to go through adobe website, and when I hit open it just sends me to the preview of my documents in illustrator. Then I just get the same problem. I feel like I've tried everything I possibly can. Any suggestions?
this issue is not fixed. It has been going on for 6 days and the update did not resolve it. ALL of my workis stored in creative cloud and I cant access 80% of it. For 6 days I have been asking for assistance and been told the engineers are working on fixing the bug. Today I was told I will NOT get access to my old files. This is INSANE.