Cloud documents gone after plan cancel

New Here ,
Oct 11, 2020

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Hi,

I used to have a subscription for Adobe Illustrator. I canceled the subscription a while ago. Now I tried to access my cloud documents and they are gone. Is there a way to get them back? Or to get at least some of them back?

Michael

 

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1 Correct Answer

Adobe Community Professional , Oct 11, 2020
Ton Frederiks Adobe Community Professional , Oct 11, 2020
Did you login withe same Adobe ID as you used during your trial? Maybe you can get some help in the CC services forum: https://community.adobe.com/t5/creative-cloud-services/bd-p/cc-services?page=1&sort=latest_replies&filter=all

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Most Valuable Participant ,
Oct 11, 2020

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Nope. You cancelled your plan and in accordance with privacy regulations your files got deleted automatically after the grace period to prevent misuse.

 

Mylenium

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Adobe Community Professional ,
Oct 11, 2020

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It depends on what you mean with Cloud documents.

If you mean files saved in your CC folder, you should still have access to them with a free account:

https://helpx.adobe.com/in/creative-cloud/help/benefits-creative-cloud-free-membership.html#free_cc_...

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New Here ,
Oct 11, 2020

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Ton,

Yes, I mean files that were saved in my CC folder. I thought I might still have acces to them, but all I see is a message saying "You have no synced files."

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Adobe Community Professional ,
Oct 11, 2020

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Did you login withe same Adobe ID as you used during your trial?

Maybe you can get some help in the CC services forum:

https://community.adobe.com/t5/creative-cloud-services/bd-p/cc-services?page=1&sort=latest_replies&f...

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New Here ,
Oct 19, 2020

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Thank you very much, Ton. That was it. After I canceled my plan, I ended up with two accounts. One account linked to my original email address, and one account with a "+old" inserted into the email address. The one with the "+old" had my files.

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Adobe Community Professional ,
Oct 19, 2020

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Good to hear you found your files!

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