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I am unable to add a color theme to my swatches panel. The options are not there, and also, I cannot see all of the colors in the theme. Thanks for helping.
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Please show screenshots.
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Please check in Preferences >User Interface if "Large tabs" is selected.
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You could try if resetting the preferences helps https://helpx.adobe.com/illustrator/using/setting-preferences.html
Or just contact Customer Care to have them log into your system and see if they can figure it out: https://helpx.adobe.com/contact.html
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I have reset preferences but still not fixed, so I'm going to now contact support. Thanks!!