Color themes not saving to swatches in color only white

[#1]

Im not sure if im doing something wrong or if its illustrator but the color themes that i have saved from 
Capture to my cloud storage aren't saving to my swatches in colo they are saving as all white boxes, Does anyone know how to fix this problem ?

[#2]

Im not sure if im doing something wrong or if its illustrator but the color themes that i have saved from 
Capture to my cloud storage aren't saving to my swatches in colo they are saving as all white boxes, Does anyone know how to fix this problem ?

[#3]

Which version of Illustrator is this?

Is it the latest version of the Creative Cloud app?Can you check if there are updates available?

Do other items from the library work correctly? Shapes, images ...