Highlighted

Colors keep turning dull - possible bug

New Here ,
Feb 09, 2017

Copy link to clipboard

Copied

Hey folks,

So I've been using Illustrator CC for several months now and I always update (current version: CC 3.9.5.353), but I think I've run into a bug with colors / the color palette. I've found someone with a similar problem over on Stack Exchange, but I couldn't find anything on the Adobe forums.

I'm working on a file in RGB and I haven't switched color profiles or touched anything with the color menu. Color setting is North America General Purpose 2, Working Spaces is sRGB IEC61966-2.1, Color Management Policies for RGB is "Preserve Embedded Profiles". I'm running macOS Sierra version 10.12.3 on an iMac (Retina 5K, 27-inch, Late 2014). The file is stored on Dropbox, not on my computer's hard drive.

Here is an image of a file I'd been working on for a few days, as well as the color palettes from each file. The RGB values have gradually gotten darker and I have no idea why. The leftmost image are the correct colors, and the rightmost image was taken after a day or two.

illustrator-color-bug.jpg

illustrator color bug_1.pngillustrator color bug_2.pngillustrator color bug_3.png

This is happening while I'm still in Illustrator, not after exporting or saving as a different file type. If I switch over to another open file in Illustrator and then come back to the bugged file, the colors will be slightly darker.

Help please!

Views

4.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Colors keep turning dull - possible bug

New Here ,
Feb 09, 2017

Copy link to clipboard

Copied

Hey folks,

So I've been using Illustrator CC for several months now and I always update (current version: CC 3.9.5.353), but I think I've run into a bug with colors / the color palette. I've found someone with a similar problem over on Stack Exchange, but I couldn't find anything on the Adobe forums.

I'm working on a file in RGB and I haven't switched color profiles or touched anything with the color menu. Color setting is North America General Purpose 2, Working Spaces is sRGB IEC61966-2.1, Color Management Policies for RGB is "Preserve Embedded Profiles". I'm running macOS Sierra version 10.12.3 on an iMac (Retina 5K, 27-inch, Late 2014). The file is stored on Dropbox, not on my computer's hard drive.

Here is an image of a file I'd been working on for a few days, as well as the color palettes from each file. The RGB values have gradually gotten darker and I have no idea why. The leftmost image are the correct colors, and the rightmost image was taken after a day or two.

illustrator-color-bug.jpg

illustrator color bug_1.pngillustrator color bug_2.pngillustrator color bug_3.png

This is happening while I'm still in Illustrator, not after exporting or saving as a different file type. If I switch over to another open file in Illustrator and then come back to the bugged file, the colors will be slightly darker.

Help please!

Views

4.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 09, 2017 0
Adobe Employee ,
Feb 14, 2017

Copy link to clipboard

Copied

Hi Lizzy,

This should not happen ideally without any change made with the profile or any adjustment made with the screen color settings. I would suggest you to export the file as an image and check if you can notice any difference in the exported file with due course of time.

Also check the color values, if they are same or different.

Regards,

Om

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 14, 2017 0
Explorer ,
Mar 16, 2020

Copy link to clipboard

Copied

I'm having the same issue. This has happened to me three times now (the latest being today). I'm a designer and tend to drag a LOT of image files into an Illustrator document when I am working on a new project. I use these files to pick colours and also use them to create a sort of visual mood board. I'm a 'whole picture' kind of person, so need to see all the images I'm using for inspiration all at once. Anyway,  I've noticed that the files that this has happened with were all files that in dragged quite a lot of image files into. Saying that I have other files that have had lots of image files placed into them but I usually either delete some or save and close the files straight away. I think it's when I leave the files lingering open for a while that the colour change happens. If that makes sense. Would love a solution to this as currently no way to reverse it and have to start each affected file from scratch. Sometimes months of work needing to be redone all because the colours changed for some reason unknown to us. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 16, 2020 2
Adobe Community Professional ,
Feb 14, 2017

Copy link to clipboard

Copied

The colors are written as numbers to the file, they should not change unless there is some action taken by a person working on the file that changes that, (e.g.: going between document color mode >RGB to CMYK and back to RGB. I really doubt a virus exists that is changing the values of the files, or that even an unintentional problem such as the Avast Virus protection is causing extra digits to the end of numbers.

How did you know to record those screenshots, was this problem happening on other files, or just this one? Do the physical values change as they do for the graphic design link.

What happened to the files and that logo over this course of time. Was the logo copied and pasted to transformed in any way, or di duties just sit there and change? Was any new software installed, or do you have any plug ins for Illustrator or for the operating system.

What are your color settings?

Screen Shot 2017-02-14 at 8.22.39 AM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 14, 2017 1
New Here ,
Feb 14, 2017

Copy link to clipboard

Copied

Hi Mike,

Thanks for getting in touch! Here's a screenshot of my color settings. I have never adjusted these: 

color settings.png

As for the screenshots of the color palette, the first screenshot I took was from a new blank document—I took the screenshot retroactively to show how much the colors had changed. The second and third screenshots I took when I noticed the colors changing. The actual values of the colors (RGB and hex codes) are changing. I'm having to write down the original hex codes because the change is so subtle that it feels like Illustrator is gaslighting me...

This is the first time I've experienced this problem, even after several months of working in CC. I got this computer a month ago, and I started having this problem last week. I've since worked in about a dozen other files and so far I've only noticed the problem happening in this one file. I haven't installed any new software recently, and I don't have any Adobe/Illustrator/CC plug-ins installed.

I didn't adjust the logo in any way. It's actually a part of a larger file that I was working on, so while I was doing stuff in other parts of the file, I noticed the logo had become very dull. The change happens when I switch over to another open Illustrator file or to another program. Then when I come back to the file, the colors will be slightly changed. This happens several times and each time the change is extremely subtle, so I only notice it over several hours.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 14, 2017 0
New Here ,
Jul 03, 2019

Copy link to clipboard

Copied

Please help! I am having this exact problem and have no idea what to do!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 03, 2019 0
Adobe Community Professional ,
Jul 03, 2019

Copy link to clipboard

Copied

  schrieb

Please help! I am having this exact problem and have no idea what to do!

Do the color values change or do they just look differently?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 03, 2019 0
New Here ,
Jul 04, 2019

Copy link to clipboard

Copied

The actual color values are changing

Sent from my iPhone

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 04, 2019 0
Adobe Community Professional ,
Jul 04, 2019

Copy link to clipboard

Copied

Please tell us step by step what exactly is happening. Might be a good idea to create a new thread for that.

Please do also tell us how your color management is set up.

And which system and version this is.

Does it happen to all files or just some?

Have you already reset the preferences?

Do you use any third party plugins?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 04, 2019 1
New Here ,
Jun 19, 2020

Copy link to clipboard

Copied

What worked for me us go to edit/color settings and ive choose the profile called monitor color and click ok

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 19, 2020 0
Adobe Community Professional ,
Jun 19, 2020

Copy link to clipboard

Copied

Never select "Monitor" as your working profile or as a color profile for a file.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 19, 2020 0
Community Beginner ,
Jul 15, 2019

Copy link to clipboard

Copied

Same here. All the color code changed,

I didn't touch anything related to color asjust, PDF export and so on

Really terrible problem as I worked on a large project, I cannot recognize which color changed /how changed

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 15, 2019 2
Participant ,
Jul 16, 2019

Copy link to clipboard

Copied

Is the background grey also getting darker?  Or am I just imagining that because of the other darkened colors?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 16, 2019 0
Community Beginner ,
Jul 17, 2019

Copy link to clipboard

Copied

As for me, The background grey is still the same,

But literally all the color changes, as the color code changes automatically (#123abc -> #456zxc)

also I find that, as the bug(?) appears, the color gets darker and darker. (Orange -> a bug : Darker orange -> 2 bugs : Even darker orange) I don't know when the bug happens (

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 17, 2019 0
Resources