Colors keep turning dull - possible bug

New Here ,
Feb 09, 2017

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Hey folks,

So I've been using Illustrator CC for several months now and I always update (current version: CC 3.9.5.353), but I think I've run into a bug with colors / the color palette. I've found someone with a similar problem over on Stack Exchange, but I couldn't find anything on the Adobe forums.

I'm working on a file in RGB and I haven't switched color profiles or touched anything with the color menu. Color setting is North America General Purpose 2, Working Spaces is sRGB IEC61966-2.1, Color Management Policies for RGB is "Preserve Embedded Profiles". I'm running macOS Sierra version 10.12.3 on an iMac (Retina 5K, 27-inch, Late 2014). The file is stored on Dropbox, not on my computer's hard drive.

Here is an image of a file I'd been working on for a few days, as well as the color palettes from each file. The RGB values have gradually gotten darker and I have no idea why. The leftmost image are the correct colors, and the rightmost image was taken after a day or two.

illustrator-color-bug.jpg

illustrator color bug_1.pngillustrator color bug_2.pngillustrator color bug_3.png

This is happening while I'm still in Illustrator, not after exporting or saving as a different file type. If I switch over to another open file in Illustrator and then come back to the bugged file, the colors will be slightly darker.

Help please!

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Adobe Employee ,
Feb 14, 2017

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Hi Lizzy,

This should not happen ideally without any change made with the profile or any adjustment made with the screen color settings. I would suggest you to export the file as an image and check if you can notice any difference in the exported file with due course of time.

Also check the color values, if they are same or different.

Regards,

Om

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Explorer ,
Mar 16, 2020

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I'm having the same issue. This has happened to me three times now (the latest being today). I'm a designer and tend to drag a LOT of image files into an Illustrator document when I am working on a new project. I use these files to pick colours and also use them to create a sort of visual mood board. I'm a 'whole picture' kind of person, so need to see all the images I'm using for inspiration all at once. Anyway,  I've noticed that the files that this has happened with were all files that in dragged quite a lot of image files into. Saying that I have other files that have had lots of image files placed into them but I usually either delete some or save and close the files straight away. I think it's when I leave the files lingering open for a while that the colour change happens. If that makes sense. Would love a solution to this as currently no way to reverse it and have to start each affected file from scratch. Sometimes months of work needing to be redone all because the colours changed for some reason unknown to us. 

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Adobe Community Professional ,
Feb 14, 2017

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The colors are written as numbers to the file, they should not change unless there is some action taken by a person working on the file that changes that, (e.g.: going between document color mode >RGB to CMYK and back to RGB. I really doubt a virus exists that is changing the values of the files, or that even an unintentional problem such as the Avast Virus protection is causing extra digits to the end of numbers.

How did you know to record those screenshots, was this problem happening on other files, or just this one? Do the physical values change as they do for the graphic design link.

What happened to the files and that logo over this course of time. Was the logo copied and pasted to transformed in any way, or di duties just sit there and change? Was any new software installed, or do you have any plug ins for Illustrator or for the operating system.

What are your color settings?

Screen Shot 2017-02-14 at 8.22.39 AM.png

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New Here ,
Feb 14, 2017

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Hi Mike,

Thanks for getting in touch! Here's a screenshot of my color settings. I have never adjusted these: 

color settings.png

As for the screenshots of the color palette, the first screenshot I took was from a new blank document—I took the screenshot retroactively to show how much the colors had changed. The second and third screenshots I took when I noticed the colors changing. The actual values of the colors (RGB and hex codes) are changing. I'm having to write down the original hex codes because the change is so subtle that it feels like Illustrator is gaslighting me...

This is the first time I've experienced this problem, even after several months of working in CC. I got this computer a month ago, and I started having this problem last week. I've since worked in about a dozen other files and so far I've only noticed the problem happening in this one file. I haven't installed any new software recently, and I don't have any Adobe/Illustrator/CC plug-ins installed.

I didn't adjust the logo in any way. It's actually a part of a larger file that I was working on, so while I was doing stuff in other parts of the file, I noticed the logo had become very dull. The change happens when I switch over to another open Illustrator file or to another program. Then when I come back to the file, the colors will be slightly changed. This happens several times and each time the change is extremely subtle, so I only notice it over several hours.

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New Here ,
Jul 03, 2019

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Please help! I am having this exact problem and have no idea what to do!

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Adobe Community Professional ,
Jul 03, 2019

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  schrieb

Please help! I am having this exact problem and have no idea what to do!

Do the color values change or do they just look differently?

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New Here ,
Jul 04, 2019

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The actual color values are changing

Sent from my iPhone

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Adobe Community Professional ,
Jul 04, 2019

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Please tell us step by step what exactly is happening. Might be a good idea to create a new thread for that.

Please do also tell us how your color management is set up.

And which system and version this is.

Does it happen to all files or just some?

Have you already reset the preferences?

Do you use any third party plugins?

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New Here ,
Jun 19, 2020

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What worked for me us go to edit/color settings and ive choose the profile called monitor color and click ok

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Adobe Community Professional ,
Jun 19, 2020

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Never select "Monitor" as your working profile or as a color profile for a file.

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Community Beginner ,
Jul 15, 2019

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Same here. All the color code changed,

I didn't touch anything related to color asjust, PDF export and so on

Really terrible problem as I worked on a large project, I cannot recognize which color changed /how changed

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Contributor ,
Jul 16, 2019

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Is the background grey also getting darker?  Or am I just imagining that because of the other darkened colors?

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Community Beginner ,
Jul 17, 2019

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As for me, The background grey is still the same,

But literally all the color changes, as the color code changes automatically (#123abc -> #456zxc)

also I find that, as the bug(?) appears, the color gets darker and darker. (Orange -> a bug : Darker orange -> 2 bugs : Even darker orange) I don't know when the bug happens (

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New Here ,
Nov 26, 2019

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Did you ever find a solution to this? I'm having the exact same problem.

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Community Beginner ,
Feb 09, 2020

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Hey lewrob - You're the most recent person that said they had the same problem. Were you able to figure it out? 

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New Here ,
Sep 10, 2020

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im having the exact same issue still no solve! ive tried every single thing regarding color profiles

I have never had this issue until the latest version??

Wtf are they waiting to fix this issue, as designers it really messes up with our work!!

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Adobe Community Professional ,
Sep 11, 2020

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" ive tried every single thing regarding color profiles"

 

Please create a new thread. In this forum it's close to impossible to discuss in older threads, because it's an utter mess, which is not your fault.

 

Please tell us your version and system.

Please tell us how exactly your color management is set up

Please tell us how Preview is set up

Please tell us your document color mode

Please tell us step by step what has been happening and what exactly you tried to solve it.

 

Please show screenshots.

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Community Beginner ,
Feb 09, 2020

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I'm having the same problem and it's a huge project for a client changing completely... I could really use the help! As I think back I remember the warning that "Data Recovery" would be turned off, and it was after that my colors changed. Wondering if it's connected?? 

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New Here ,
Feb 11, 2020

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is there a possibility you're using a macbook? try turning off your GPU:

illustrator > performance > GPU performance (uncheck)

 

this solved the dull and inaccurate colours on my 13" MBP 2017 (no touch bar) and i remember using this method on my MBA 13" 2017 back then.

 

hope this helps.

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Explorer ,
Mar 16, 2020

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I'm having the same issue. This has happened to me three times now (the latest being today). I'm a designer and tend to drag a LOT of image files into an Illustrator document when I am working on a new project. I use these files to pick colours and also use them to create a sort of visual mood board. I'm a 'whole picture' kind of person, so need to see all the images I'm using for inspiration all at once. Anyway,  I've noticed that the files that this has happened with were all files that I'd dragged quite a lot of image files into. Saying that I have other files that have had lots of image files placed into them but I usually either delete some or save and close the files straight away. I think it's when I leave the files lingering open for a while that the colour change happens. If that makes sense. Would love a solution to this as currently no way to reverse it and have to start each affected file from scratch. Sometimes months of work needing to be redone all because the colours changed for some reason unknown to us. 

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Community Beginner ,
Mar 17, 2020

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I too am having the same problem. Check out this before and after!Screen Shot 2020-03-17 at 12.35.55 PM.pngScreen Shot 2020-03-17 at 12.36.28 PM.png

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Adobe Community Professional ,
Mar 17, 2020

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That looks very extreme, can you share those .ai files? (CC file sharing, Wetransfer, Google, Dropbox)

It is very hard to reproduce, it may be worth to have a look at those files.

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Community Beginner ,
Mar 17, 2020

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It's a rather large file with lots of personal info, so I've saved it with nothing in it but that one design. Here's the Dropbox link:

 

https://www.dropbox.com/s/2qjdeq357uvt7oe/discolorationexample.ai?dl=0

 

Also, that one design has been sitting in that doc for a year. Here's a before-and-after of colors that have been sitting in it for just a week, they have already begun to dull/darken:

Before (left) and after (right)Before (left) and after (right)

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Adobe Community Professional ,
Mar 17, 2020

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I'll have a better look at it later, but one thing I noticed is the color mode of your document: "Display" wbich is not a very good working space.

Have a look at your Color Settings

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