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como puedo solucionar este erro solo me pasa con Ai

New Here ,
Jul 12, 2020

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.1" clientVersion="3.0.1" applicationName="Adobe Illustrator" applicationVersion="24.2.1" build="496" source="Windows-Client" crashType="n/a">
<time year="2020" month="7" day="12" hour="15" minute="49" second="19" timeoffset="-300" timezone="Hora est. Pacífico, Sudamérica"/>
<user guid="fb8ad080-c143-4308-9117-4f8a982ff7d5"/>
<system platform="Windows 8 Pro" osversion="6.2" osbuild="18362" applicationlanguage="es-es" userlanguage="es-CO" oslanguage="es-ES" ram="32715" machine="Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="3192 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1050 Ti" description="NVIDIA GeForce GTX 1050 Ti" driverDate="20200621000000.000000-000" driverVersion="27.21.14.5148" videoModeDescription="1920 x 1080 x 4294967296 colores" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C82&#38;SUBSYS_862A1043&#38;REV_A1&#92;4&#38;2DB3ECDA&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDA0AB11B0">
<backtrace crashedThread="0">

Hi there,

 

Sorry to hear about your experience. It looks like you are using Windows 8 Pro as OS with Illustrator 2020(v24.2.1). You need Windows 10 to install the Illustrator 2020. Please check more information on help article(https://helpx.adobe.com/in/illustrator/system-requirements.html).

Please upgrade your OS to the latest version. Hope it helps.

 

Regards,

Ashutosh

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Feature request

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como puedo solucionar este erro solo me pasa con Ai

New Here ,
Jul 12, 2020

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.1" clientVersion="3.0.1" applicationName="Adobe Illustrator" applicationVersion="24.2.1" build="496" source="Windows-Client" crashType="n/a">
<time year="2020" month="7" day="12" hour="15" minute="49" second="19" timeoffset="-300" timezone="Hora est. Pacífico, Sudamérica"/>
<user guid="fb8ad080-c143-4308-9117-4f8a982ff7d5"/>
<system platform="Windows 8 Pro" osversion="6.2" osbuild="18362" applicationlanguage="es-es" userlanguage="es-CO" oslanguage="es-ES" ram="32715" machine="Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="3192 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1050 Ti" description="NVIDIA GeForce GTX 1050 Ti" driverDate="20200621000000.000000-000" driverVersion="27.21.14.5148" videoModeDescription="1920 x 1080 x 4294967296 colores" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C82&#38;SUBSYS_862A1043&#38;REV_A1&#92;4&#38;2DB3ECDA&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDA0AB11B0">
<backtrace crashedThread="0">

Hi there,

 

Sorry to hear about your experience. It looks like you are using Windows 8 Pro as OS with Illustrator 2020(v24.2.1). You need Windows 10 to install the Illustrator 2020. Please check more information on help article(https://helpx.adobe.com/in/illustrator/system-requirements.html).

Please upgrade your OS to the latest version. Hope it helps.

 

Regards,

Ashutosh

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Feature request

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Jul 12, 2020 0
Adobe Community Professional ,
Jul 12, 2020

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Hola, esto pasa cunado inicias Illustrator?

Puedes resetear las preferencias?

Saludos

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New Here ,
Jul 13, 2020

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me puedes explicar por favor como, muchas gracias

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Jul 13, 2020 0
Adobe Community Professional ,
Jul 13, 2020

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Jul 13, 2020 0
Adobe Employee ,
Jul 18, 2020

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Hi there,

 

Sorry to hear about your experience. It looks like you are using Windows 8 Pro as OS with Illustrator 2020(v24.2.1). You need Windows 10 to install the Illustrator 2020. Please check more information on help article(https://helpx.adobe.com/in/illustrator/system-requirements.html).

Please upgrade your OS to the latest version. Hope it helps.

 

Regards,

Ashutosh

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Jul 18, 2020 0
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