Completely white or checkerboard screen after update

New Here ,
Aug 04, 2020 Aug 04, 2020

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Hi, was wondering if someone could help me with the issue of the background screen. I know how to remove the green guide layer and the overprint preview, pixel preview, and trim view are all off. I can't seem to find out how to get the regular gray background back and save all these settings moving forward.

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correct answers 2 Correct Answers

Most Valuable Participant , Aug 04, 2020 Aug 04, 2020
This based on "Film and Video preset". Use another preset and you'll get your white background.   If you want remove the green guides etc.: see post #13 here: Re: Starting with Illustrator, problem with background and artwork   Have fun 

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Adobe Community Professional , Aug 04, 2020 Aug 04, 2020
The simplest way is to use any document profile other than the film & video preset. It has all these settings on and every other profile has them off.

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Most Valuable Participant ,
Aug 04, 2020 Aug 04, 2020

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This based on "Film and Video preset".

Use another preset and you'll get your white background.

 

If you want remove the green guides etc.:

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Adobe Community Professional ,
Aug 04, 2020 Aug 04, 2020

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The simplest way is to use any document profile other than the film & video preset. It has all these settings on and every other profile has them off.

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