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Computer crashes while using Adobe Illustrator 2020 on Windows 10

New Here ,
May 31, 2020

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I'm using a Dell with Windows 10, 2.9 GHz processer, 64 GB of RAM, and plenty of spare disk space.  I finally upgraded to Illustrator 2020 and when I start the computer, open Illustrator, the computer will shutdown within ten minutes.  Does matter if I'm editing a .ai file for not.  This happens in a minute or two I have other programs open (Chrome, Word, etc).  Task Manger starts to Memory and Disk go to almost 100% before shutdown.  My system meets the spec requirements.  Any ideas?

 

 

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Computer crashes while using Adobe Illustrator 2020 on Windows 10

New Here ,
May 31, 2020

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I'm using a Dell with Windows 10, 2.9 GHz processer, 64 GB of RAM, and plenty of spare disk space.  I finally upgraded to Illustrator 2020 and when I start the computer, open Illustrator, the computer will shutdown within ten minutes.  Does matter if I'm editing a .ai file for not.  This happens in a minute or two I have other programs open (Chrome, Word, etc).  Task Manger starts to Memory and Disk go to almost 100% before shutdown.  My system meets the spec requirements.  Any ideas?

 

 

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Adobe Employee ,
Jun 05, 2020

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Hi there,

 

Sorry to hear about your experience. We'll be happy to help. Please try resetting the preferences of Illustrator. Please follow the steps below to do that:

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

If it does not help, you may try creating a new user account on your machine and try using the app there. Let us know how it goes.

 

Regards,

Ashutosh

 

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New Here ,
Jun 05, 2020

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Thanks! One of my collegues suggested to download the Adobe Creative Cloud Network Endpoints and whitelist the endpoints in my internet settings.  So far the problem has went away.  I'll try this if it doesn't.

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