Copy link to clipboard
Copied
I'm using a Dell with Windows 10, 2.9 GHz processer, 64 GB of RAM, and plenty of spare disk space. I finally upgraded to Illustrator 2020 and when I start the computer, open Illustrator, the computer will shutdown within ten minutes. Does matter if I'm editing a .ai file for not. This happens in a minute or two I have other programs open (Chrome, Word, etc). Task Manger starts to Memory and Disk go to almost 100% before shutdown. My system meets the spec requirements. Any ideas?
{Renamed by MOD}
Copy link to clipboard
Copied
Hi there,
Sorry to hear about your experience. We'll be happy to help. Please try resetting the preferences of Illustrator. Please follow the steps below to do that:
**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
If it does not help, you may try creating a new user account on your machine and try using the app there. Let us know how it goes.
Regards,
Ashutosh
Copy link to clipboard
Copied
Thanks! One of my collegues suggested to download the Adobe Creative Cloud Network Endpoints and whitelist the endpoints in my internet settings. So far the problem has went away. I'll try this if it doesn't.