Constant issues

Community Beginner ,
Nov 28, 2020 Nov 28, 2020

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I have constant issues with the new Illustrator and Photoshop. They freeze up and I have to force-quit. I'm I the only one?  I didn't have these issues with later versions.

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Creative Cloud

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Adobe Community Professional ,
Nov 28, 2020 Nov 28, 2020

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what's you os?

 

if you have big sur os, there are known issues.

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Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

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Hi Jennifer,

 

Sorry to hear about your experience. Would you mind sharing versions of OS & Illustrator? Do Adobe apps freeze while working on a specific file or performing a specific task? This information would help us assist you accordingly.

 

Additionally, I'd request checking out this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if the suggestions provided help you out.

Looking forward to your response.

 

Regards,

Ashutosh

 

 

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