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Control Panel elements missing in Illustrator 2020 on Windows 10

New Here ,
Mar 11, 2020

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Upon opening illustrator 2020 the icons in the upper right and left in the menu bar disappear.

 

{Renamed by MOD}

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Control Panel elements missing in Illustrator 2020 on Windows 10

New Here ,
Mar 11, 2020

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Upon opening illustrator 2020 the icons in the upper right and left in the menu bar disappear.

 

{Renamed by MOD}

TOPICS
Performance

Views

563

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Mar 11, 2020 0
Adobe Community Professional ,
Mar 11, 2020

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Which icons are those?

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Mar 11, 2020 0
New Here ,
Mar 11, 2020

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illustrator redraw.jpg

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Mar 11, 2020 0
New Here ,
Mar 11, 2020

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Windows 10, on a cintiq

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Mar 11, 2020 0
Adobe Community Professional ,
Mar 12, 2020

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Is the control bar visible (Window > Control)?

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Mar 12, 2020 0
Adobe Employee ,
May 07, 2020

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Hi Rob,

 

Thank you so much for reaching out via DM. I am so sorry that you are still facing this issue with Illustrator. Let me help you fix this.

Please try following these steps one by one and let us know how it goes:

 

  • Make sure you have the latest version (24.1.2) installed on your machine.
  • If that doesn't help, try turning of GPU performance from Illustrator preferences. 
    GPU performance Ai.png
  • If that doesn't help either, try decresing the UI Scaling and check if that helps.
    ui scalingAi 2019.png

 

Looking forward to your response!

 

Regards,

Srishti

 

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May 07, 2020 0
New Here ,
May 19, 2020

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HI, i found myself with a similar problem

mine wont let me click the box to enable or disable "GPU perfomance or Animate Zoom"

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May 19, 2020 0
Adobe Employee ,
May 19, 2020

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Hi there,

 

Sorry to hear about this. Would you mind sharing the GPU details? Please share version of OS and Illustrator.

Please make sure OS and GPU are updated to the latest version.

Looking forward to your response.

 

Regards,

Ashutosh

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May 19, 2020 0