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Copy/Paste Crashes Illustrator

New Here ,
Aug 08, 2017

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Hi, I am currently struggling with Illustrator crashing constantly. ctrl +c or Ctrl + v both do not work and crash the application without any information why. Also using the menu items (copy or paste) crash the application. I have uninstalled, reinstalled, cleaned CC, checked my fonts folder, removed preferences. Everything I find I have been trying with no luck. I also went down from the 2017 version to 2015.3 still no dice. This has been happening ~2 weeks so I removed anything in that time frame from my pc. Any other recommendations?

Running on a Windows 10 Dell Precision 5510 - Using an enterprise adobe id

Hi chelseyl50310254 ,

Please let me know if you have any backup utility or backup software if so please uninstall them, also check if you can update  your windows 10 to the latest update, also please check if you have a software by the name of Digital Guardian, please let us know if uninstalling or updating that solves the issue for you.

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Copy/Paste Crashes Illustrator

New Here ,
Aug 08, 2017

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Hi, I am currently struggling with Illustrator crashing constantly. ctrl +c or Ctrl + v both do not work and crash the application without any information why. Also using the menu items (copy or paste) crash the application. I have uninstalled, reinstalled, cleaned CC, checked my fonts folder, removed preferences. Everything I find I have been trying with no luck. I also went down from the 2017 version to 2015.3 still no dice. This has been happening ~2 weeks so I removed anything in that time frame from my pc. Any other recommendations?

Running on a Windows 10 Dell Precision 5510 - Using an enterprise adobe id

Hi chelseyl50310254 ,

Please let me know if you have any backup utility or backup software if so please uninstall them, also check if you can update  your windows 10 to the latest update, also please check if you have a software by the name of Digital Guardian, please let us know if uninstalling or updating that solves the issue for you.

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Aug 08, 2017 0
Adobe Community Professional ,
Aug 08, 2017

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Did you try manually removing the preferences or did you use the Control-Alt-Shift upon opening the program? If you have not manually removed the preferences they can be found at: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number].

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Aug 08, 2017 0
New Here ,
Aug 08, 2017

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I have removed them manually- still crashes. Also nothing optimizing the clipboard.

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Aug 08, 2017 0
Adobe Community Professional ,
Aug 09, 2017

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Please contact Customer Care:

Contact Customer Care

They can log into your computer to fix stuff.

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Aug 09, 2017 0
Adobe Community Professional ,
Aug 08, 2017

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Do you have any extension installed in your system that enhances the clipboard?

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Aug 08, 2017 0
Adobe Employee ,
Sep 05, 2017

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Hi chelseyl50310254 ,

Do you use Digital Guardian data prevention software on the machine? If yes, please try disabling the Digital Guardian. There will be 3 services that is associated with the application (Scan, security and vulnerability). Please disable and then restart and try to check if the application works.

You may also try restarting machine in safe mode and check if that works. Let me know the results.

Thanks,
Nikhil Gupta

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Sep 05, 2017 1
Adobe Employee ,
Sep 05, 2017

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Hi chelseyl50310254 ,

Please let me know if you have any backup utility or backup software if so please uninstall them, also check if you can update  your windows 10 to the latest update, also please check if you have a software by the name of Digital Guardian, please let us know if uninstalling or updating that solves the issue for you.

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Sep 05, 2017 1
New Here ,
Sep 06, 2017

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Yes it was the digital guardian that was causing the issue - I have since updated my digital guardian and now it is working

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Sep 06, 2017 0
Adobe Employee ,
Sep 06, 2017

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Hi chelseyl50310254

Glad to know that everything sorted out.

Regards,

Nikhil Gupta

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Sep 06, 2017 0
New Here ,
Apr 06, 2020

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Hey, I just had this same issue in 2020 (AI 2020), most current Windows 10 Build as of this date.

Did not have 'Digital Guardian' as far as I can tell, but I disabled Clipboard history in Windows Settings > Clipboard and that fixed it.

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Apr 06, 2020 0
New Here ,
Apr 14, 2020

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I'm having this issue now and my clipboard history was already off.

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Apr 14, 2020 0