Corrupt file: Unable to open files on Illustrator 2021

New Here ,
Nov 27, 2020 Nov 27, 2020

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Help! i can't open the file Ai

 

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi there,

 

Sorry to hear about this. Looks like the file got corrupt/ damaged. There are multiple factors that can lead to file corruption, however, we can take a look and see if the file can be repaired. Please email your file to file@adobe.com & we will take a look at the file.

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Srishti

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