Corrupted file

New Here ,
Jun 09, 2021 Jun 09, 2021

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I was working on an art, when suddenly the light flickered here in my house, 
when the computer turned on again the illustrator didn't show any backup screen of my file,
but it appears in recent files, you can even see a sketch of the drawing, but when i click to open it
with text import options.
Can someone help me? I could not find any backup in the folders
and I've never seen this error

opens this popup.Screenshot_assa.png

 

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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If power outages happen while saving a file, then this is most probably the death of the file.

 

 

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New Here ,
Jun 09, 2021 Jun 09, 2021

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😥

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi there,

 

Apologies for the delayed response. I agree with Monika here, but you may try the suggestions given on this help article.

If no resolution works, share the affected file with us at file@adobe.com. We'll investigate the issue and let you know if the recovery is possible. Ensure that the file you share does not include any sensitive personal information.

Hope it helps.

 

Regards,

Ashutosh

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