could not download or to install it to open it

New Here ,
Nov 09, 2020

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i can not opened the app because it is not allowed or permited for me to get access to the application and i need it to use the school so that will be my case 

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Draw and design, Tools

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Adobe Employee ,
Nov 09, 2020

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Hi Julia,

 

Sorry to hear about your experience. Would you mind sharing version of the Adobe Illustrator & OS? What is the error message you get when you try to launch the app?

If you have permission issues with preferences folder, please try following instructions given on this help article and let us know if it helps.

Looking forward to your response.

 

Regards,

Ashutosh

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