COVID-19 Institutional Access to Illustrator Failed

[tomhagley]

Hi All,

Despite Adobe promising free access for students at named institutions (of which I am at one of, UCL), I'm now met with a "subscription expired" message just two days after I have installed and been using Illustrator. 

Can anyone inform me if Adobe has decided to rescind this offer, or if anyone knows a fix for this otherwise? I am definitely logged into my institutional account, in both the app and online. However, the app is no longer included in my "plan".

[Monika Gause · Accepted solution]

This is happening quite often and you could try these steps.

https://community.adobe.com/t5/get-started/membership-expired-message/td-p/9645766?page=1

[ridach]

whats the age of this offers? is this for long term offer

Regard

SMMGAIN