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COVID-19 Institutional Access to Illustrator Failed

New Here ,
Mar 28, 2020

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Hi All,

 

Despite Adobe promising free access for students at named institutions (of which I am at one of, UCL), I'm now met with a "subscription expired" message just two days after I have installed and been using Illustrator. 

 

Can anyone inform me if Adobe has decided to rescind this offer, or if anyone knows a fix for this otherwise? I am definitely logged into my institutional account, in both the app and online. However, the app is no longer included in my "plan".

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

This is happening quite often and you could try these steps.

https://community.adobe.com/t5/get-started/membership-expired-message/td-p/9645766?page=1

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COVID-19 Institutional Access to Illustrator Failed

New Here ,
Mar 28, 2020

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Hi All,

 

Despite Adobe promising free access for students at named institutions (of which I am at one of, UCL), I'm now met with a "subscription expired" message just two days after I have installed and been using Illustrator. 

 

Can anyone inform me if Adobe has decided to rescind this offer, or if anyone knows a fix for this otherwise? I am definitely logged into my institutional account, in both the app and online. However, the app is no longer included in my "plan".

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

This is happening quite often and you could try these steps.

https://community.adobe.com/t5/get-started/membership-expired-message/td-p/9645766?page=1

TOPICS
Bug

Views

62

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 28, 2020 0
Adobe Community Professional ,
Mar 28, 2020

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This is happening quite often and you could try these steps.

https://community.adobe.com/t5/get-started/membership-expired-message/td-p/9645766?page=1

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Mar 28, 2020 0
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New Here ,
Jun 19, 2020

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whats the age of this offers? is this for long term offer

Regard

SMMGAIN

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Jun 19, 2020 0