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Crash illustrator iMac catalina 10.15.7

New Here ,
Nov 02, 2020

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Everytime I try to launch Illustrator it crashes. I have uninstalled and reinstalled the app but nothing happens (and turn off the computer of course...)

If anybody have a idea ...

 

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Crash illustrator iMac catalina 10.15.7

New Here ,
Nov 02, 2020

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Everytime I try to launch Illustrator it crashes. I have uninstalled and reinstalled the app but nothing happens (and turn off the computer of course...)

If anybody have a idea ...

 

TOPICS
Bug

Views

38

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Nov 02, 2020 0
Community Beginner ,
Nov 03, 2020

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I had a same problem on windows. I solved it by logging out and login in again into creative cloud.

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Nov 03, 2020 0
Adobe Employee ,
Nov 10, 2020

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Hi there,

 

Sorry to hear about your experience. I would request if you could share the crash report by following these steps ( https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html ). 

While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Once done, please try steps suggested on this help article(https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know if it helps.

 

Regards,

Srishti

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Nov 10, 2020 0
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