crash report adobe illustrator

New Here ,
Apr 30, 2021 Apr 30, 2021

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Hello guys, please, I want a solution to this problem that I have been facing for a month, and I have not found a solution to it. The Illustrator program does not work, it appears as in the picture

 

 

photo5197291881841669203.jpg

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How to, Third party plugins

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correct answers 1 Correct Answer

Adobe Employee , May 01, 2021 May 01, 2021
Hi there, Sorry about this trouble. We have recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to latest version. If it still shows the same behavior, please try the suggestions shared in this help article ( https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html ) and let us know how it goes. If you need help following these steps, please take look at my response (https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24-1-2/m-p/11153043#M178050...

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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Did you try de-install and re-install without keeping preferences?

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New Here ,
May 01, 2021 May 01, 2021

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Yes, the same problem 

adobe illustrator error report .png

 

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Adobe Employee ,
May 01, 2021 May 01, 2021

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Hi there,

 

Sorry about this trouble. We have recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to latest version.

 

If it still shows the same behavior, please try the suggestions shared in this help article ( https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html ) and let us know how it goes. If you need help following these steps, please take look at my response (https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24...).

 

Regards,

Srishti

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