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Hi there,
Sorry to hear about your experience. What happens when you copy these files to any other local drive folder & open it? If these files still crash, we'd request you share some sample files with us. We'll be happy to look into them.
Regards,
Ashutosh
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Hello Ashutosh,
Apologies for the slow response- yes I tried adding the files to a local drive, and they still crashed. Please see attached for a sample file- I was unable to attach it with the built in uploader, so it is attached a WeTransfer.
Thank you,
Nathalie