Crash when opening specific Illustrator files located on shared Google Drive

New Here ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

I am using Google Drive with my company, and use the local rather than browser version. I am unable to open specific Illustrator files within certain folders- Illustrator works fine opening other files on the Google Drive. I get an immediate crash and the error message below. We have tried making sure my permissions are set to access this folder (and I can see the content previews and open text documents in the folder) and also tried reinstalling Illustrator and rebooting Drive, but nothing is working. Any assistance would be appreciated- thanks.
 
________________

Process:               Adobe Illustrator [61534]
Path:                  /Applications/Adobe Illustrator 2021/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:            com.adobe.illustrator
Version:               25.2.3 (25.2.3)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Illustrator [61534]
User ID:               501
 
Date/Time:             2021-06-01 14:18:34.925 +0200
OS Version:            macOS 11.2.3 (20D91)
Report Version:        12
Bridge OS Version:     5.2 (18P4347)
Anonymous UUID:        9C6CD3E5-960D-FAE6-1399-4AD28730A09C
 
Sleep/Wake UUID:       9A2F526E-FB56-473A-85D3-8610F2ABEF33
 
Time Awake Since Boot: 1600000 seconds
Time Since Wake:       10000 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000060
Exception Note:        EXC_CORPSE_NOTIFY
 
Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [61534]
 
VM Regions Near 0x60:
--> 
    __TEXT                      100000000-1011f8000    [ 18.0M] r-x/r-x SM=COW  /Applications/Adobe Illustrator 2021/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
 
TOPICS
Bug, Sync and storage

Views

87

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 02, 2021 Jun 02, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about your experience. What happens when you copy these files to any other local drive folder & open it? If these files still crash, we'd request you share some sample files with us. We'll be happy to look into them.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines