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Ctrl + - (Show All) key Zoom Out not working in Illustrator 24.2.3
how to fix
Did it ever work? Did it just start?
Just the shortcut or as well when you select it from the menu?
Reset illustrator preferences settings
Sorry to hear about this. Would you mind sharing the version of the OS? Does it not work on a specific file or all?
Did you try resetting preferences as suggested by Mohammad? Let us know how did it go. Looking forward to your response.