Cursor stuck on the Hand tool -CC/Illustrator on Big Sur 11.1 Mac Mini Apple M1 Chip....

Community Beginner ,
Feb 03, 2021

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Working with CC / Illustrator on Mac Mini M1 2020, Big Sur 11.1, and my cursor is stuck on the hand tool. is there any resolution to this? 

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Draw and design, Feature request, Performance, Tools

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Adobe Community Professional ,
Feb 04, 2021

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Hi, we're sorry you're having trouble with Adobe Illustrator. What version of the software are you using? Have you tried resetting Illustrator preferences?

Furthermore, we remind you that not all the apps of the Adobe suite are yet optimized for M1, but they are run through Rosetta 2. For any information, I recommend you to consult this page: https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

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Adobe Employee ,
Feb 05, 2021

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Hi there,

 

Sorry about the trouble this issue has caused. As mentioned above, Illustrator on M1 devices doesn't work natively, but it runs using Apple's Rosetta 2 technology which may cause few performance issues. For more details, please take a look at this help article (https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html).

 

We have recently released an update for Illustrator 2021 (v 25.1) which contains some stability fixes. If you are not already on v25.1, then we recommend you to update to latest version and let us know if the fixes the issue with hand tool or not.

 

Regards,

Srishti

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