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Damaged Illustrator File needs repairing

New Here ,
Aug 19, 2020

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I've recently had an illustrator file suddenly break on me and I received the message that it is damaged and cannot be prepared. I've tried all the methods outlined in the forums as well as programs that attempt to fix files but have not gotten anywhere. I have also sent the file off to file@adobe.com . I sent if off weeks ago and have not heard back from them in any way.

I just want to know if I should even expect any form of communication from adobe about the file or if I should just stop trying and restart the project. I've been working on this project for a year now and it is extremely frustrating that this program has completely thrown that work away. I have found nothing helpful in trying to recover this file, especially from adobe. PLEASE SOMEONE HELP!

 

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Bug, Feature request, How to, Performance, Sync and storage

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Damaged Illustrator File needs repairing

New Here ,
Aug 19, 2020

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I've recently had an illustrator file suddenly break on me and I received the message that it is damaged and cannot be prepared. I've tried all the methods outlined in the forums as well as programs that attempt to fix files but have not gotten anywhere. I have also sent the file off to file@adobe.com . I sent if off weeks ago and have not heard back from them in any way.

I just want to know if I should even expect any form of communication from adobe about the file or if I should just stop trying and restart the project. I've been working on this project for a year now and it is extremely frustrating that this program has completely thrown that work away. I have found nothing helpful in trying to recover this file, especially from adobe. PLEASE SOMEONE HELP!

 

TOPICS
Bug, Feature request, How to, Performance, Sync and storage

Views

33

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Aug 19, 2020 0
Most Valuable Participant ,
Aug 19, 2020

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Stewart,

 

I have just tried to alert an Adobe friend that might be able to (refer it to someone that might be able to) help.

 

 

It is always recommended to create backups with different names regularly, and to store backups in more than one place/way.

 

And also to save often.

 

You may use Autosaviour,
https://astutegraphics.com/plugins/autosaviour


If you have a CC subscription, saving files in your Creative Cloud Files folder will automatically create and keep versions up to 10 days,
https://helpx.adobe.com/illustrator/using/crash-file-data-recovery.html
https://helpx.adobe.com/creative-cloud/help/sync-files.html
https://helpx.adobe.com/creative-cloud/help/versioning-faq.html

 

And there is also the new concept of Cloud documents,
https://helpx.adobe.com/in/illustrator/using/cloud-documents.html

 

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