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Dell PN579X not working for illustrator

New Here ,
May 13, 2020

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My sister recently got the Dell XPS 13 2in1 and I'm trying illustrator on it to see if it works. However when it comes to using the Dell active pen it doesn't register. It sometimes works and then doesn't. Illustrator recognises my finger all the time but not the pen. I know it's not the pen or computer as it works fine for everything else. I'm just wondering is this a compatibility issue?

Thanks in advance 😊

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Dell PN579X not working for illustrator

New Here ,
May 13, 2020

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My sister recently got the Dell XPS 13 2in1 and I'm trying illustrator on it to see if it works. However when it comes to using the Dell active pen it doesn't register. It sometimes works and then doesn't. Illustrator recognises my finger all the time but not the pen. I know it's not the pen or computer as it works fine for everything else. I'm just wondering is this a compatibility issue?

Thanks in advance 😊

Topics

Bug, Draw and design, Tools

Views

113

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
May 13, 2020

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I've figure out that if I can get the brush onto basic settings it works but if it's in touch capacity it doesn't. But everytime I touch the screen with the pen it goes to touch capacity.

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KChap08 LATEST
New Here ,
May 13, 2020

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Sorry I mean touch calligraphy 😂

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