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Difficult to select grab and copy items in my design.

Explorer ,
Sep 22, 2020

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Recently I encounter problems when slecting, grab, drag and copy items. By using mouse and keyboard combinations. (Like Cmd+alt + drag mouse to copy items)
It looks to be a general software problem with all different items; text and objects.

I've perforemd a clean install of macOS - iMac 5k 27# late 2014 - Catalina 10.15.6 and a fresh install of Adobe Illustrator 24.3. But this did not solve the problem. Both 32 RAM and 2TB of free space are available. Anyone recognizes this issue?

Tryed some different mouses and had a system update to macOS V10.15.7 overnight. Problem looks solved now also even when using the first attached cordless mouse. Anyway thanks for assistance!

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Bug, Draw and design, How to, Performance

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Difficult to select grab and copy items in my design.

Explorer ,
Sep 22, 2020

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Recently I encounter problems when slecting, grab, drag and copy items. By using mouse and keyboard combinations. (Like Cmd+alt + drag mouse to copy items)
It looks to be a general software problem with all different items; text and objects.

I've perforemd a clean install of macOS - iMac 5k 27# late 2014 - Catalina 10.15.6 and a fresh install of Adobe Illustrator 24.3. But this did not solve the problem. Both 32 RAM and 2TB of free space are available. Anyone recognizes this issue?

Tryed some different mouses and had a system update to macOS V10.15.7 overnight. Problem looks solved now also even when using the first attached cordless mouse. Anyway thanks for assistance!

TOPICS
Bug, Draw and design, How to, Performance

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78

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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Which kind of input device are you using?

Which other apps are running? Does it also happen when there's nothing else running?

After a computer reboot?

Is the dictation service turned off in the system?

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Sep 22, 2020 0
Explorer ,
Sep 22, 2020

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Hi Monika,

I'am using a iMac (Retina 5K, 27-inch, Late 2014)

4 GHz Quad-Core Intel Core i7 - 32 GB 1600 MHz DDR3 - AMD Radeon R9 M295X 4 GB

- Other apps are Photoshop and InDesign.
- And yes, it also happens when there's nothing else running
- After rebooting it seems to be solved for a few starting minutes
- I tryed to reboot with Cmd+Alt+P+R to clean up PRAM but this didn't solve the issue
- Yes, Dictation service is turned off in the system

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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And which pointing device do you use? A mouse?

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Sep 22, 2020 0
Explorer ,
Sep 22, 2020

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Yes! a Logitech M310 cordless, which does a effortless job in other apps.

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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and when you use a different mouse?

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Sep 22, 2020 0
Explorer ,
Sep 22, 2020

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Thnx! Will try other mouse tomorrow. 

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Sep 22, 2020 0
Explorer ,
Sep 25, 2020

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Tryed some different mouses and had a system update to macOS V10.15.7 overnight. Problem looks solved now also even when using the first attached cordless mouse. Anyway thanks for assistance!

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Sep 25, 2020 0