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digits disappear

New Here ,
Apr 20, 2021 Apr 20, 2021

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For some reason as soon as I create outlins some of the digits disappear. Only after a new text box The problem is solved. But even after saving the file with new correct text box, reopening the file causes the numbers to disappear again when creating outlins. 

ai 2020-01-01.jpg

 

8BEAA25E-9F7F-4447-A37C-B8DE06F04132.jpeg

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Enthusiast ,
Apr 20, 2021 Apr 20, 2021

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This can happen when Style is used. Do you make your document as a PDF without making it Outline? Does the problem persist with the PDF document?
Could you share a sample of the document or the point of issue with us as an Illustrator document?

Graphic Designer Educator / PrePress Consultant

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New Here ,
Apr 20, 2021 Apr 20, 2021

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hi, i always make outline for a pdf file

yes, the problem persist 

Unable to send illustrator file because of a pop-up note

* The attachment's open file.ai content type (application/postscript) does not match its file extension and has been removed.

?? 😞

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Enthusiast ,
Apr 20, 2021 Apr 20, 2021

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Open a new document this font, use this font in the new document. Give a new outline command. If the problem persists, we can understand that it is related to this font.

Graphic Designer Educator / PrePress Consultant

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New Here ,
Apr 20, 2021 Apr 20, 2021

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This font has been in use for 6 years, when the illustrator was in the cs5 version. The problem started when we switched to the 2020 version
Yes the problem is repeated in other documents with the same font but there was never a problem with it. Can this be solved if this is a problem with the font?

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Enthusiast ,
Apr 20, 2021 Apr 20, 2021

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Could the source of the problem be related to this?

I did this cash cleaning using "Font Explorer XPro".

 

https://gist.github.com/jaredhowland/2da83f0cc0fbb1ac523f

https://glyphsapp.com/learn/eliminating-font-cache-problems

 

Graphic Designer Educator / PrePress Consultant

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