Disparition d'Illustrator

New Here ,
Jan 19, 2021

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Bonjour à tous, 

 

Suite à un plantage de l'application Illustrator j'ai desinstallé cette dernière, cependant impossible de retrouver l'application dans le creative cloud pour la re-installer...

 

Une idée ? 

 

Merci à tous ! 

 

TOPICS
Activation billing and install, Draw and design, How to

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Most Valuable Participant ,
Jan 19, 2021

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Without any system information and other technical details nobody can tell you much. Start by signing out of the CC app and signing in back again. Sometimes this little refresher is enough to make everything update correctly.

 

Mylenium

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Adobe Employee ,
Jan 21, 2021

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Hi there,

 

Sorry to hear about this trouble. Do you see Illustrator in your Applications/ Program Files folder? If yes, try uninstalling Creative Cloud app (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) with Cleaner tool and reinstall it (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html ). 

 

Let us know if this helps resolving the issue or it still persists.

 

Regards,

Srishti

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