Display issues in macOS BIG SUR update

New Here ,
Jun 29, 2020

Copy link to clipboard

Copied

After installing Big Sur, this happens when I open Adobe Illustrator. Anyone have the same issue? How to solve it? Thank you.

 

{Renamed by MOD}

TOPICS
Performance

Views

601

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 29, 2020

Copy link to clipboard

Copied

There's only one way to solve issues with Big Sur: downgrade the system.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Participant ,
Jul 15, 2020

Copy link to clipboard

Copied

What happens when you zoom, or try editing a normal Illustrator document? How about changing the background color? I'm thinking of installing the Big Sur beta to see if Illustrator crashes less often (on at 16-inch MB pro, it crashes about 5-10x per day). If you're willing, I'd like to ask a bunch of questions. You can email me from svija.com/en/contact.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jul 26, 2020

Copy link to clipboard

Copied

Try this: Disable GPU Performance and restart Illustrator.

This could be a option for some works.gpu.png

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jul 26, 2020

Copy link to clipboard

Copied

Thank you for reporting this. You won't be able to use it on a beta system so keep using it on your live system. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 02, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this trouble. MacOS Big Sur is an early beta. It is still in testing phase. I would suggest if you could upvote this issue here (illustrator.uservoice.com/forums/601447-) and roll back to the MacOS Catalina.

 

This way you'll keep getting all the updates related to this issue.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Aug 06, 2020

Copy link to clipboard

Copied

I'm encountering the same thing. Of course the Adobe support gives you the typical "its still in beta" response. Uh... yeah, that's why I reported it. So you could have it fixed by the time it's released. That's... kind of the point of developer betas.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 06, 2020

Copy link to clipboard

Copied

It doesn't make a lot of sense to report issues of the current released version with a beta system.

What needs to be tested is the version that will be released with or rather after Big Sur is final.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Aug 06, 2020

Copy link to clipboard

Copied

Sure it does. If they don't know it's broken, they won't know to fix it. The problem is really more when people expect a fix for a beta platform. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 07, 2020

Copy link to clipboard

Copied

No, it doesn't.

There is an Illustrator update at least twice a year. And there are additional minor versions in-between. So what do you think the engineers are working on at the moment?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Dec 09, 2020

Copy link to clipboard

Copied

You missed the point. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Aug 06, 2020

Copy link to clipboard

Copied

What's especially worthless is being told to downgrade. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more