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Document goes into Outline mode, came up with a little box that said "Can't finish previewing."

New Here ,
Oct 17, 2018

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Hello! I am having an issue with Illustrator.

I have a document that I was working on yesterday with no problem. This morning it went into Outline mode, and came up with a little box that said "Can't finish previewing." Then it switches to Outline mode.

Images in the document are lost.

Is there a way to set it back to standard mode so I can work with images again?

Hi,

We have a fix and is available in the pre-release build. Please visit Adobe Prerelease  and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Regards,

Srishti

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Document goes into Outline mode, came up with a little box that said "Can't finish previewing."

New Here ,
Oct 17, 2018

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Hello! I am having an issue with Illustrator.

I have a document that I was working on yesterday with no problem. This morning it went into Outline mode, and came up with a little box that said "Can't finish previewing." Then it switches to Outline mode.

Images in the document are lost.

Is there a way to set it back to standard mode so I can work with images again?

Hi,

We have a fix and is available in the pre-release build. Please visit Adobe Prerelease  and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Regards,

Srishti

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New Here ,
Oct 17, 2018

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We believe it to be pixel preview mode that is not available.

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New Here ,
Oct 17, 2018

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Same happens to me, I'm using a MacBook Pro, for now it seems to work changing the preview mode to CPU (⌘E).

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New Here ,
Oct 17, 2018

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Having the same issue with Adobe Illustrator CC 2019 freshly installed. On Macbook and Mac Pro.Bildschirmfoto 2018-10-17 um 17.21.36.pngBildschirmfoto 2018-10-17 um 17.15.48.png

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Adobe Employee ,
Oct 17, 2018

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We would need your help in getting this resolved. Can you please email us on sharewithai@adobe.com

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Explorer ,
Oct 17, 2018

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I also sent an email to you. If you need any other test I will be happy to help!

Thanks!

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Explorer ,
Oct 17, 2018

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Exactly the same problem here. It occurs on an apparently fashion way.

And it finally ended with an Illustrator Crash (report already sent to Apple and Adobe)

High Sierra here…

Captura de pantalla 2018-10-17 a las 20.09.53.pngCaptura de pantalla 2018-10-17 a las 20.13.44.pngCaptura de pantalla 2018-10-17 a las 20.13.55.png

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New Here ,
Oct 17, 2018

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Same issue...Open a file, make a couple of edits or move it around...and boom "Can't Finish Preview" error and then I can't open any documents because the system runs out of RAM Memory.

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