Document presets missing?

New Here ,
May 11, 2018 May 11, 2018

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I've been using adobe illustrator for about 2 months. Recently, i tried to create new document using document presets given by the program, but nothing shows up.

Restarting my computer didn't worked.

Are there any solutions aside from reinstalling the program?

Thank you very much!

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correct answers 1 Correct Answer

Adobe Community Professional , May 11, 2018 May 11, 2018
Before you try opening a new document go into the General section of your Illustrator preferences and check "Use legacy "File New" interface". You did not say what version of Windows and what version of Illustrator that you're using but this has worked for some Illustrator CC on Windows 10 users. See screen shot:

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Adobe Community Professional ,
May 11, 2018 May 11, 2018

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THis might point to issues with the network access.

Does your firewall perhaps block this?

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Adobe Community Professional ,
May 11, 2018 May 11, 2018

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Before you try opening a new document go into the General section of your Illustrator preferences and check "Use legacy "File New" interface". You did not say what version of Windows and what version of Illustrator that you're using but this has worked for some Illustrator CC on Windows 10 users. See screen shot:

Screen Shot 2018-05-11 at 4.17.08 PM.png

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New Here ,
May 11, 2018 May 11, 2018

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It worked for me, having the legacy interface for creating new file. Though I still prefer the new one.
Thanks!!

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Adobe Community Professional ,
May 11, 2018 May 11, 2018

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Happy to help.

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