Double click to draw with brush in Touch Workspace

New Here ,
Dec 28, 2020

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Hey, 

 

I got a microsoft pen a few days ago and it never worked correctly in Illustrator Touch Workspace. I noticed this morning that the issue is that I have to double click most of the time to draw while using my new pen. However, I don't have to while using my finger... here's a video of the issue

 

 

I'd really appreciate it if someone could help me with this issue.

 

Thank you,

Edwing03

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Bug, Performance

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Double click to draw with brush in Touch Workspace

New Here ,
Dec 28, 2020

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Copied

Hey, 

 

I got a microsoft pen a few days ago and it never worked correctly in Illustrator Touch Workspace. I noticed this morning that the issue is that I have to double click most of the time to draw while using my new pen. However, I don't have to while using my finger... here's a video of the issue

 

 

I'd really appreciate it if someone could help me with this issue.

 

Thank you,

Edwing03

TOPICS
Bug, Performance

Views

21

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 28, 2020 0
Adobe Employee ,
Jan 03, 2021

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Hi there,

 

Sorry to hear about your experience. Please make sure you have OS & Pen driver updated to the latest version. You may also try uninstalling & reinstalling the Microsoft Pen driver to see if it helps.

Additionally, you may try resetting the preferences of the Adobe Illustrator.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Hope it helps.

 

Regards,

Ashutosh

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