HELP please. I lost hundreds of ai files worth of work when I updated my creative cloud to 2020. I already tried talking to an Adobe rep via chat who did nothing except tell me that they have nothing to do with managing my files.
That would make sense, except that they are not only gone from my hard drive, but also gone from illustrator itself. When I log in, where I used to see all of my work in thumbnails, there is NOTHING.
I've already tried unhiding hidden files. And I've contacted Apple just to be sure there was nothing they could do (since I'm on a macbook), and they even said this had something to do with Adobe.
Please help if you have any idea about this, I feel like I've wasted years of time on artwork and money on an adobe subscription, with nothing to show for it, and no help from Adobe who I've been giving my money to.
Stop panicking. Your new Start Screen is empty because it contains no history. That is normal and expected behavior with a brand new version of your software. Essentially it's an empty slate until you use it.
The actual files are still wherever you saved them. Use your operating system's file manager (Mac Finder or Win File Explorer and search your hard drive for .ai files, etc...