Downloaded Adobe Creative Cloud 2020 and old files disappeared

New Here ,
Apr 30, 2020

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HELP please.  I lost hundreds of ai files worth of work when I updated my creative cloud to 2020.  I already tried talking to an Adobe rep via chat who did nothing except tell me that they have nothing to do with managing my files.

That would make sense, except that they are not only gone from my hard drive, but also gone from illustrator itself.  When I log in, where I used to see all of my work in thumbnails, there is NOTHING.

I've already tried unhiding hidden files.  And I've contacted Apple just to be sure there was nothing they could do (since I'm on a macbook), and they even said this had something to do with Adobe.

Please help if you have any idea about this, I feel like I've wasted years of time on artwork and money on an adobe subscription, with nothing to show for it, and no help from Adobe who I've been giving my money to.

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Downloaded Adobe Creative Cloud 2020 and old files disappeared

New Here ,
Apr 30, 2020

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HELP please.  I lost hundreds of ai files worth of work when I updated my creative cloud to 2020.  I already tried talking to an Adobe rep via chat who did nothing except tell me that they have nothing to do with managing my files.

That would make sense, except that they are not only gone from my hard drive, but also gone from illustrator itself.  When I log in, where I used to see all of my work in thumbnails, there is NOTHING.

I've already tried unhiding hidden files.  And I've contacted Apple just to be sure there was nothing they could do (since I'm on a macbook), and they even said this had something to do with Adobe.

Please help if you have any idea about this, I feel like I've wasted years of time on artwork and money on an adobe subscription, with nothing to show for it, and no help from Adobe who I've been giving my money to.

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Creative Cloud

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369

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Apr 30, 2020 0
Adobe Community Professional ,
Apr 30, 2020

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Stop panicking.   Your new Start Screen is empty because it contains no history.  That is normal and expected behavior with a brand new version of your software.  Essentially it's an empty slate until you use it.

 

The actual files are still wherever you saved them.  Use your operating system's file manager (Mac Finder or Win File Explorer and search your hard drive for .ai files, etc...

 

Post back if you need more help.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 30, 2020 0
LEGEND ,
Apr 30, 2020

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I moved your post from the Get Started forum to the Program Specific forum.

If this is in Error please state the exact Adobe program you are asking about.

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Apr 30, 2020 0
Adobe Employee ,
May 27, 2020

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Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved.
If it is not, would you mind sharing version of Illustrator and OS?

Did you save your files on Creative Cloud?(If yes, I'd request checking out https://assets.adobe.com and see if you can find your files there).

Hope it helps.

 

Regards,

Ashutosh

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May 27, 2020 0
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