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draw, fresco and capture send files to Illustrator on the wrong Macbook

Community Beginner ,
Nov 11, 2020

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Hello,

I'm having an issue with the "send to Illustrator" function in draw, fresco and capture :

I have a macbook pro under under Mojave (10.14.6) and it opens illustrator files send from my iPad (in draw, capture and fresco) without any issue.

The other macbook pro under Catalina (10.15.7) received some files the first day I used draw. Since then, no files are showing up in illustrator on this computer.


If the macbook under Mojave is switched off, I dont get any file at all...


It seems I am having the same problem as the one described here : https://community.adobe.com/t5/illustrator-draw/adobe-draw-sends-files-to-illustrator-on-the-wrong-m...


Thanks in advance for your feedback.

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draw, fresco and capture send files to Illustrator on the wrong Macbook

Community Beginner ,
Nov 11, 2020

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Hello,

I'm having an issue with the "send to Illustrator" function in draw, fresco and capture :

I have a macbook pro under under Mojave (10.14.6) and it opens illustrator files send from my iPad (in draw, capture and fresco) without any issue.

The other macbook pro under Catalina (10.15.7) received some files the first day I used draw. Since then, no files are showing up in illustrator on this computer.


If the macbook under Mojave is switched off, I dont get any file at all...


It seems I am having the same problem as the one described here : https://community.adobe.com/t5/illustrator-draw/adobe-draw-sends-files-to-illustrator-on-the-wrong-m...


Thanks in advance for your feedback.

TOPICS
Import and export, Sync and storage

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41

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Nov 11, 2020 0
Adobe Community Professional ,
Nov 11, 2020

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And the solution described in there didn't work for you?

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Nov 11, 2020 0
Community Beginner ,
Nov 11, 2020

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No it didnt.

(I would have created this ticket otherwise...)

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Nov 11, 2020 0
Adobe Community Professional ,
Nov 11, 2020

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Synchronizing is turned on in the Creative Cloud app?

 

(... there's a reason why I asked if you tried. You have no idea how many people don't ...)

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Nov 11, 2020 0
Community Beginner ,
Nov 11, 2020

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How do i check that ?

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Nov 11, 2020 0
Community Beginner ,
Nov 11, 2020

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I found it. Yes it is...

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Nov 11, 2020 0
Adobe Community Professional ,
Nov 11, 2020

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If it is also the latest version of the App, then maybe you'd be better off in the CC forum, because they might have additional ideas:

https://community.adobe.com/t5/creative-cloud-services/bd-p/cc-services?page=1&sort=latest_replies&f...

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Nov 11, 2020 0
Community Beginner ,
Nov 11, 2020

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Ok.

I'll check with them.

 

Thanks

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Nov 11, 2020 0
lamselli LATEST
Community Beginner ,
Nov 12, 2020

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For information : following this under Catalina solved my issue!
https://helpx.adobe.com/download-install/kb/fix-creative-cloud-desktop-app-issues-on-catalina.html

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Nov 12, 2020 0
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