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Dropdowns and popup windows turn black and blank

New Here ,
May 11, 2020

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Hello,

I have been having this issue where after running illustrator or any other programme for 20-25 minutes, it lags and then the screen (at timesa part of it) turns black after which every dropdown turns blank/ empty. Any help would be highly appreciated. I have attached a screenshot for reference. Thank you.Screenshot 2020-05-09 at 2.29.25 PM.png

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Bug, Performance

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Dropdowns and popup windows turn black and blank

New Here ,
May 11, 2020

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Hello,

I have been having this issue where after running illustrator or any other programme for 20-25 minutes, it lags and then the screen (at timesa part of it) turns black after which every dropdown turns blank/ empty. Any help would be highly appreciated. I have attached a screenshot for reference. Thank you.Screenshot 2020-05-09 at 2.29.25 PM.png

Topics

Bug, Performance

Views

191

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May 11, 2020 0
Adobe Employee ,
May 11, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of Illustrator and OS?

You may try turning off the GPU Performance under Preferences > Performance and let us know how it goes.

 

Regards,

Ashutosh

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May 11, 2020 0
Adobe Employee ,
May 15, 2020

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Hi there, just wanted to check if you tried the steps shared above. If your issue is fixed, we'd appreciated if you share the solution so that it can help to other users as well. Looking forward to your response. Thanks!

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May 15, 2020 0