Dropping PNG into illustrator, and it comes out grey noise

New Here ,
Jul 27, 2019 Jul 27, 2019

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I purchased a piece of art, as I often do, and dragged the PNG into my illustrator file.  Normally I do this, I embed the file, and it looks fine.  This time, however, I the art is grey noise.  Anyone have any tips?

Below is a screenshot of what is happening, as well as what the art looks like for reference. 

Screen Shot 2019-07-27 at 3.21.24 PM.pngScreen Shot 2019-07-27 at 3.22.33 PM.png

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Adobe Community Professional ,
Jul 27, 2019 Jul 27, 2019

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What is the color profile and bitdepth of the file?

What happens if you resave the file in Photoshop?

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Most Valuable Participant ,
Jul 28, 2019 Jul 28, 2019

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Elizabeth,

Undoubtedly irrelevant, but if you have switched to GPU Preview (lately) you may try Ctrl/Cmd+E to get (back) to CPU.

Heatwave over, Ton?

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Explorer ,
Dec 04, 2020 Dec 04, 2020

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I have the same issue at time. Works if you change the png from 16bit to 8bit. Although, I have other pngs that are 16bit and work fine. 

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Adobe Community Professional ,
Dec 04, 2020 Dec 04, 2020

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