Editing document in 2021 is slow and "Save as" causes "Unknown error"

Advocate ,
Jan 19, 2021

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I have a document created in 2012. It is not very complicated.

But when I try to edit it in AI 2021 it becomes painfully slow. And if I try to "save as" it causes an "unknown error"

 

Same if I try saving to PDF or EPS.

 

If I open the same file which I also saved to Acrobat in 2012, and "save as" from Acrobat, it saves OK. But when I open any page of the newly saved PDF file in AI 2021 it still has the same problem.

 

I tried resetting prefs and it didn't help.

 

I have AI 2019 installed and when I opened the file there it worked and was editable and saves as anything without a problem. But if I open the file I had just (successfully) saved (in AI 2019) in AI 2021, it still has the same issues as before!

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1 Correct Answer

Adobe Community Professional , Jan 19, 2021
MikeGondek Adobe Community Professional , Jan 19, 2021
Try resetting your OOBE. Adobe checks your software license during save, and it may be corrupted for AI 2021. Reset Your OOBE Option 3   OOBE Quit the Creative Cloud desktop app  Browse to the following location based on your operating system. WINDOWS C:\Users\<user folder>\AppData\Local\Adobe\OOBE  The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

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Adobe Community Professional ,
Jan 19, 2021

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Which system is it?

 

Did you already try and reset the preferences?

 

Is a printer installed, set up as the default printer and turned on?

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dv8kiwi AUTHOR
Advocate ,
Jan 19, 2021

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Hi Monika

 

Thanks for your help.

 

This is Windows, and I have done both of those things

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Adobe Community Professional ,
Jan 19, 2021

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Try resetting your OOBE. Adobe checks your software license during save, and it may be corrupted for AI 2021.

Reset Your OOBE Option 3

 

OOBE

  • Quit the Creative Cloud desktop app 
  • Browse to the following location based on your operating system.
  • WINDOWS

  • C:\Users\<user folder>\AppData\Local\Adobe\OOBE 
  • The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

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Adobe Employee ,
Feb 07, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to response given earlier, please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps in similar situations in future.

 

Regards,

Ashutosh

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