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Empty grey panel immediately after startup?

New Here ,
Jul 05, 2020

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I've recently installed Illustrator (and some other CC apps) on a clean OS Catalina (10.15.5) install.
When I start illustrator, I get a large, empty grey panel that I have to close before I can use AI.

I'm guessing it's failing to load some content, but what is it and how can I stop it?

Screenshot 2020-06-19 at 17.02.41.png

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Empty grey panel immediately after startup?

New Here ,
Jul 05, 2020

Copy link to clipboard

Copied

I've recently installed Illustrator (and some other CC apps) on a clean OS Catalina (10.15.5) install.
When I start illustrator, I get a large, empty grey panel that I have to close before I can use AI.

I'm guessing it's failing to load some content, but what is it and how can I stop it?

Screenshot 2020-06-19 at 17.02.41.png

Topics

Bug

Views

15

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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