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Erase tool not working correctly in Illustrator 24.3

New Here ,
Oct 09, 2020

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My erase tool isn't making smooth strokes/ erasing what i move around with my curser. It like jumps into place or into weird places. Please help.

 

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Erase tool not working correctly in Illustrator 24.3

New Here ,
Oct 09, 2020

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My erase tool isn't making smooth strokes/ erasing what i move around with my curser. It like jumps into place or into weird places. Please help.

 

{Renamed by MOD}

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Performance

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Oct 09, 2020 0
Adobe Employee ,
Oct 09, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Does it happen with a specific document or all?

I'd request resetting preferences of Adobe Illustrator and see if it helps. You may follow instructions on this help article to know how to do that.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Oct 09, 2020

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Version 24.3

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Oct 09, 2020 0
New Here ,
Oct 09, 2020

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And at the moment it's only happening with this document. I don't know if its just settings or tools i have to change or if its a glitch...

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Oct 09, 2020 0
Adobe Employee ,
Oct 11, 2020

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Thanks for sharing the information. It could be a file specific issue then. Please try copying content from this document to a new document and see if it helps. Thanks!

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