Erreur lors du travail sur un fichier en ligne

New Here ,
May 25, 2021 May 25, 2021

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Je travaille sur Illutrator 21, j'ai enregistré des fichiers sur le CloudLorque je les ouvre ou essaie de faire n'importe quelle manip, une erreur s'affiche "unexpected internal error=919,

Il semble que les modif soient enregistrées malgre tout.

Avez vous dejà rencontré ce problème?

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New Here ,
May 25, 2021 May 25, 2021

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erruer de frappe, c'est l'erreur 819

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

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Hi Beatrice,

 

Apologies for the delayed response. We're sorry to hear about your experience. Were you using Adobe Creative Cloud or any other cloud service? Do you see his behavior with this specific file or all?

Have you tried to save the file on local drive & work on it? How did it go? Please share version of the OS & Illustrator as well.

 

This information would help us assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

 

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