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Error al abrir cualquier archivo, dice que esta bloqueado illustrator

New Here ,
Jun 15, 2020

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En inicio esta bien pero cuando intento abrir cualquier archivo ya sea nuevo o viejo se tarda y sae le un ventana diciendo "informe de bloqueo de Adobe Illustrator"

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Feature request

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Error al abrir cualquier archivo, dice que esta bloqueado illustrator

New Here ,
Jun 15, 2020

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En inicio esta bien pero cuando intento abrir cualquier archivo ya sea nuevo o viejo se tarda y sae le un ventana diciendo "informe de bloqueo de Adobe Illustrator"

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Feature request

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83

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Jun 15, 2020 0
Adobe Employee ,
Jun 21, 2020

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Hi Karen,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, would you mind sharing a few more details like:

 

  • OS and version of Illustrator
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

We have recently released an update for Illustrator 2020 (v 24.2) which contains some stability fixes. If you are not already on v24.2, then we recommend you to update to latest version and let us know how it goes.

 

Regards,

Srishti

 

 

 

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Jun 21, 2020 0
Adobe Employee ,
Jun 24, 2020

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We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.

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Jun 24, 2020 1
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