error code 1394689636 illustrator ver 24

[#1]

the full error code when tring to run illustrator, get a new box appear saying error 1394689636, Ai user suite, version 12,

any one know the cause of this?

[#2]

the full error code when tring to run illustrator, get a new box appear saying error 1394689636, Ai user suite, version 12,

any one know the cause of this?

[#3]

Hi David,

Sorry to hear about the trouble. I would request if you can share a few more details like:

1. The exact version of Illustrator and the Operating System.
2. When exactly do you get this error? Is it possible for you to share a screenshot?

Regards

Rishabh

[#4 · Accepted solution]

i managed to resolve it by going ito reg editor in windows 10 and deleting the keys to illustrator, re installed it and its working fine now

[#5]

Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

[#6]

Can you provide instruction on how exactly it was fixed.  I recently upgraded to the latest version of Illustrator and getting the same error.