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error code 1394689636 illustrator ver 24

New Here ,
Feb 04, 2020

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the full error code when tring to run illustrator, get a new box appear saying error 1394689636, Ai user suite, version 12,

any one know the cause of this?

i managed to resolve it by going ito reg editor in windows 10 and deleting the keys to illustrator, re installed it and its working fine now

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error code 1394689636 illustrator ver 24

New Here ,
Feb 04, 2020

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the full error code when tring to run illustrator, get a new box appear saying error 1394689636, Ai user suite, version 12,

any one know the cause of this?

i managed to resolve it by going ito reg editor in windows 10 and deleting the keys to illustrator, re installed it and its working fine now

TOPICS
Activation billing and install

Views

656

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Feb 04, 2020 0
Adobe Employee ,
Feb 04, 2020

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Hi David,

 

Sorry to hear about the trouble. I would request if you can share a few more details like:

 

  1. The exact version of Illustrator and the Operating System.
  2. When exactly do you get this error? Is it possible for you to share a screenshot?

 

Regards

Rishabh

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Feb 04, 2020 0
New Here ,
Feb 04, 2020

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i managed to resolve it by going ito reg editor in windows 10 and deleting the keys to illustrator, re installed it and its working fine now

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Feb 04, 2020 0
Adobe Employee ,
Feb 05, 2020

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Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

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Feb 05, 2020 0
New Here ,
Nov 16, 2020

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Can you provide instruction on how exactly it was fixed.  I recently upgraded to the latest version of Illustrator and getting the same error.

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Nov 16, 2020 0
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