error code 1394689636 illustrator ver 24

New Here ,
Feb 04, 2020 Feb 04, 2020

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the full error code when tring to run illustrator, get a new box appear saying error 1394689636, Ai user suite, version 12,

any one know the cause of this?

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Activation billing and install

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correct answers 1 Correct Answer

New Here , Feb 04, 2020 Feb 04, 2020
i managed to resolve it by going ito reg editor in windows 10 and deleting the keys to illustrator, re installed it and its working fine now

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Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

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Hi David,

 

Sorry to hear about the trouble. I would request if you can share a few more details like:

 

  1. The exact version of Illustrator and the Operating System.
  2. When exactly do you get this error? Is it possible for you to share a screenshot?

 

Regards

Rishabh

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New Here ,
Feb 04, 2020 Feb 04, 2020

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i managed to resolve it by going ito reg editor in windows 10 and deleting the keys to illustrator, re installed it and its working fine now

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Adobe Employee ,
Feb 05, 2020 Feb 05, 2020

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Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

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New Here ,
Nov 16, 2020 Nov 16, 2020

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Can you provide instruction on how exactly it was fixed.  I recently upgraded to the latest version of Illustrator and getting the same error.

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New Here ,
Jan 07, 2021 Jan 07, 2021

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I am now getting the same error after an uninstall and a fresh install to the latest version.


Which Reg keys did you remove?

 

Paying for something that doesn't work doesn't sit well with my wallet.

Step up Adobe. If the error was reported then your engineers should have ensured that the latest version addresses the issue and corrected.

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New Here ,
Apr 15, 2021 Apr 15, 2021

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I am getting this error message too. My shop has CutMaster 4 already but they are using Corel. 

I have uninstalled and re-installed and I am getting the same error. 
Can you help with this?

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