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Error code 1394689636 while launching Illustrator 2020 (24.2)

New Here ,
Jun 17, 2020

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i receive this message every time i open illustrator after i upgraded. any help on this?Screen Shot 2020-06-17 at 1.31.12 PM.png

 

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Error code 1394689636 while launching Illustrator 2020 (24.2)

New Here ,
Jun 17, 2020

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i receive this message every time i open illustrator after i upgraded. any help on this?Screen Shot 2020-06-17 at 1.31.12 PM.png

 

{Renamed by MOD}

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Adobe Employee ,
Jun 21, 2020

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Hi there,

 

We're so sorry for the trouble. Could you please try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/error-code-1394689636-illustrator-ver-24/td-p/10900903?pa...) and let us know how it goes.

 

If you need help uninstalling and reinstalling Illustrator, take a look at these help articles:

Uninstall using cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Reinstall from creative cloud: https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html

 

If you need our help doing that, please reach us at https://helpx.adobe.com/in/contact.html. We can troubleshoot faster that way.

 

Regards,

Srishti

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Adobe Employee ,
Jun 24, 2020

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We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.

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New Here ,
Jun 24, 2020

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those instructions are for a PC i believe, i run a mac, so im not sure how to do this on a mac

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Adobe Employee ,
Jun 24, 2020

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You may simply try uninstalling application by following these steps:

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