Error en mesas de trabajo

New Here ,
Sep 24, 2020 Sep 24, 2020

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Me pasa el siguiente error:

genero varias mesas de trabajo pero la numeración se salta o se duplica y al momento de exportar no me aparecen algunas páginas debido a este error.

¿Cómo lo puedo solucionar? Utilizo archivos a veces de mas de 50 páginas.

TOPICS
Import and export, Performance, Print and publish, Tools

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correct answers 1 Correct Answer

Adobe Employee , Sep 24, 2020 Sep 24, 2020
Hi there,   Sorry to hear about this. This is really unusual behavior. Would you mind sharing version of the OS & Illustrator? It'll help us assist you accordingly. You may also try resetting the preferences of the app and see if it helps. Please follow the instructions below to do that: For MAC  Close all Adobe applications. Go to locations ~/Library/Caches ~/Library/Application Support/Adobe ~/Library/Preferences Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 ...

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Adobe Employee ,
Sep 24, 2020 Sep 24, 2020

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Hi there,

 

Sorry to hear about this. This is really unusual behavior. Would you mind sharing version of the OS & Illustrator? It'll help us assist you accordingly.

You may also try resetting the preferences of the app and see if it helps. Please follow the instructions below to do that:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Sep 24, 2020 Sep 24, 2020

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Si mi versión es la 2020, voy a intentar restablecer las preferencias. Utilizo sistema de Mac OS y te comento si se restableció. Gracias por este primer apoyo.

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New Here ,
Jan 14, 2021 Jan 14, 2021

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Me sucede exactamente lo mismo! Ya intenté reinstalar, resetear las preferencias pero el problema sigue.

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