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Error ID: -54 can't save adobe ilustrator archive on Windows 10

New Here ,
Aug 11, 2020

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Hello, i use adobe illustrator 2020 software and when i save an archive in Ai or PDF it doesn´t save as any of them, it save as TMP format and have a name like ~ai-578f3acc-f761-4ec3-832b-ce3859276d4c_

Also i can´t modify previus files that i have worked

Please i need you help solve this

 

{Renamed by MOD}

I would like to know if the steps suggested above worked for you? If not, please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39356173-saving-always-creates-a-tmp-file-can-t-see-previ) and try the workaround shared.

 

Let us know if this helps or if you have any further questions. 

 

Regards!

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Error ID: -54 can't save adobe ilustrator archive on Windows 10

New Here ,
Aug 11, 2020

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Hello, i use adobe illustrator 2020 software and when i save an archive in Ai or PDF it doesn´t save as any of them, it save as TMP format and have a name like ~ai-578f3acc-f761-4ec3-832b-ce3859276d4c_

Also i can´t modify previus files that i have worked

Please i need you help solve this

 

{Renamed by MOD}

I would like to know if the steps suggested above worked for you? If not, please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39356173-saving-always-creates-a-tmp-file-can-t-see-previ) and try the workaround shared.

 

Let us know if this helps or if you have any further questions. 

 

Regards!

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Aug 11, 2020 0
Adobe Community Professional ,
Aug 12, 2020

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Which system is it?

What do you save? A file?

Where do you save?

 

It might be "Save in background" interfering with this. You can turn it off in Preferences > File handling & clipboard.

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Aug 12, 2020 0
New Here ,
Aug 12, 2020

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Thanks my pc is windows 10, and every file i save as Ai and PDF pc has the same error, also when i try to export as PNG or JPG is not posible, the only files that save is the cloud files but also i cannot save as PDF

I´ll try to turn off the save in background 

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Aug 12, 2020 0
New Here ,
Aug 13, 2020

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I have the same problem, have you find the solution pls ?

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Aug 13, 2020 0
New Here ,
Aug 14, 2020

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Yes, i just installed illustrator at the same time it was already installed, was very strange but it worked, i hope you undertand

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Aug 14, 2020 0
Adobe Employee ,
Aug 14, 2020

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Hi Gabriel,

 

Sorry to hear about this trouble. Could you please confirm a few more details like: 

 

  • OS and version of Illustrator
  • A small video or the exact workflow of the issue.
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?  
    Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Looking forward to your response!

 

Regards,

Srishti

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Aug 14, 2020 0
Adobe Employee ,
Aug 21, 2020

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I would like to know if the steps suggested above worked for you? If not, please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39356173-saving-always-...) and try the workaround shared.

 

Let us know if this helps or if you have any further questions. 

 

Regards!

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Aug 21, 2020 0
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